Suddenly Unable to Launch Everquest 2

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mistahmikey
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Posts: 29
Joined: Wed Jun 30, 2010 7:48 am

Suddenly Unable to Launch Everquest 2

Post by mistahmikey » Tue Aug 09, 2011 11:51 pm

After game update today, in addition to Microsoft patches, I am unable to launch Everquest 2 using innerspace (Windows 7 64-bit). Prior to this, was not having any problems.

Here is some of the information in the MS Application Event log about the failure:

Faulting application name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x4e3ade9a
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x4e3ac7ac
Exception code: 0xc0000005
Fault offset: 0x0003615b
Faulting process id: 0x7c58
Faulting application start time: 0x01cc5718183d60f2
Faulting application path: C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\EverQuest2.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: 5785b023-c30b-11e0-8631-e0cb4e26d0b1

Any suggestions?
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zach
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Posts: 2
Joined: Fri Dec 17, 2010 12:58 am

problem launching eve online

Post by zach » Wed Aug 10, 2011 1:31 am

same situation with eve-online. after MS patches and IS update it no longer launches. tried to switch to development patches but there doesn't appear to be any.

Faulting application name: eve.exe, version: 7.10.27.490, time stamp: 0x4df8a70e
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x4e3ac7ac
Exception code: 0xc0000005
Fault offset: 0x0003615b
Faulting process id: 0x17c0
Faulting application start time: 0x01cc572680a723fa
Faulting application path: D:\Program Files (x86)\CCP\EVE\eve.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: bf9f8923-c319-11e0-96cd-005056c00008
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UrbanGrafix
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Posts: 1
Joined: Mon Dec 27, 2010 5:17 pm

problem launching eve online

Post by UrbanGrafix » Wed Aug 10, 2011 1:45 am

Exactly the same problem here, Win 7 64bit after the Windows updates.


Faulting application name: eve.exe, version: 7.10.27.490, time stamp: 0x4df8a70e
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x4e3ac7ac
Exception code: 0xc0000005
Fault offset: 0x0003615b
Faulting process id: 0xca4
Faulting application start time: 0x01cc5728898840b9
Faulting application path: C:\Program Files (x86)\CCP\EVE\eve.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: c950df8b-c31b-11e0-b3d4-207c8f18561f


Apparently its due to a server migration but idk - http://isboxer.com/forum/viewtopic.php? ... 6185#p6185
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Lax
Owner
Posts: 6634
Joined: Fri Jun 18, 2004 6:08 pm

Post by Lax » Wed Aug 10, 2011 7:08 am

Working on getting this fixed ASAP, but for the time being here is how to undo the update that broke it: http://isboxer.com/forum/viewtopic.php? ... 1555#p6188
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psychosis
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Posts: 10
Joined: Sun Dec 19, 2004 2:38 pm

Post by psychosis » Wed Aug 10, 2011 7:26 am

Same with EVE Online

Faulting application name: eve.exe, version: 7.10.27.490, time stamp: 0x4df8a70e
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x4e3ac7ac
Exception code: 0xc0000005
Fault offset: 0x0003615b
Faulting process id: 0xa60
Faulting application start time: 0x01cc57580f2f851f
Faulting application path: D:\CCP\EVE\eve.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: 4da3675e-c34b-11e0-bf63-00219be7622a


Thanks in advance for your hard work and assistance Lax.
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zach
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Posts: 2
Joined: Fri Dec 17, 2010 12:58 am

Post by zach » Wed Aug 10, 2011 7:38 am

great work, thanks!
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Lax
Owner
Posts: 6634
Joined: Fri Jun 18, 2004 6:08 pm

Post by Lax » Wed Aug 10, 2011 7:52 am

Inner Space build 5468 is now live, and fixes this issue.
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mistahmikey
GamingTools Subscriber
Posts: 29
Joined: Wed Jun 30, 2010 7:48 am

Post by mistahmikey » Wed Aug 10, 2011 9:18 am

thanks very much for the quick response :)
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psychosis
GamingTools Subscriber
Posts: 10
Joined: Sun Dec 19, 2004 2:38 pm

Post by psychosis » Wed Aug 10, 2011 10:03 am

yAY :wink:

Thank you Lax for your fast resolution to out needs and issues.

8)
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teacs
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Posts: 3
Joined: Wed Sep 01, 2010 4:06 pm

Post by teacs » Mon Aug 15, 2011 10:33 am

Got latest version of IS (5469) and eve still crashing. Also i dont have update 2567680 installed on this computer.

Problem signature:
Problem Event Name: BEX
Application Name: ExeFile.exe
Application Version: 7.10.27.490
Application Timestamp: 4df8a6f5
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 893c4889
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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Lax
Owner
Posts: 6634
Joined: Fri Jun 18, 2004 6:08 pm

Post by Lax » Mon Aug 15, 2011 12:50 pm

teacs wrote:Got latest version of IS (5469) and eve still crashing. Also i dont have update 2567680 installed on this computer.

Problem signature:
Problem Event Name: BEX
Application Name: ExeFile.exe
Application Version: 7.10.27.490
Application Timestamp: 4df8a6f5
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 893c4889
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
This may or may not surprise you, but other than "also crashing" your issue is unrelated to the issue from this thread. ;)

Your issue appears to be from some module (DLL) loading in the process, and then being unloaded unexpectedly.

If you use ISBoxer, then in the Help menu there's a Diagnostics option for you to use to get me more information.

If not, then I need 2 logs from Hijack This! (Download)

Here's the instructions for both logs:
When you run it there's a big fat button with bolded text that says scan and save a log, click that. It'll take like 2 seconds and spit out a file in notepad.
1. In its main menu (where the big buttons are that show when you first run it), click on "Open the Misc Tools section"
2. Under "System tools" click "Open process manager"
3. In the upper right corner is a check box that says "Show DLLs", check that
4. Run the game as you would normally, without Inner Space.
5. Back in Hijack This, click the Refresh button to refresh the process list (unless you opened the game FIRST and it's already in the list), and click on the wow.exe or rift.exe process (or whatever other game). When the right process is selected, the bottom part of the window will list the DLLs loaded in the process
6. There's a "Copy list to clipboard" icon to the left of "Show DLLs". Click that to copy it to the clipboard
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teacs
GamingTools Subscriber
Posts: 3
Joined: Wed Sep 01, 2010 4:06 pm

Post by teacs » Thu Aug 18, 2011 1:45 am

Ok, thanks. Here are logs. I reformat my computer, it works ok for few days, but now eve is again crashing on char selection.

Code: Select all

Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\taskmgr.exe
C:\Users\Andrej\Desktop\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: Microsoft Web Test Recorder 10.0 Helper - {DDA57003-0068-4ed2-9D32-4D1EC707D94D} - C:\Program Files\Microsoft Visual Studio 10.0\Common7\IDE\PrivateAssemblies\Microsoft.VisualStudio.QualityTools.RecorderBarBHO100.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe

Code: Select all

Platform: Windows 7 SP1 (WinNT 6.00.3505)

[pid]	[full path to filename]		[file version]	[company name]
1224	C:\Windows\system32\taskhost.exe		6.1.7601.17514	Microsoft Corporation
2136	C:\Windows\system32\Dwm.exe		6.1.7600.16385	Microsoft Corporation
2188	C:\Windows\Explorer.EXE		6.1.7601.17514	Microsoft Corporation
2392	C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe		2.0.0.0	Advanced Micro Devices Inc.
2560	C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe		3.5.0.0	ATI Technologies Inc.
3452	C:\Windows\system32\taskmgr.exe		6.1.7601.17514	Microsoft Corporation
2244	C:\Users\Andrej\Desktop\HijackThis.exe		2.0.0.4	Trend Micro Inc.
1380	C:\Program Files\Notepad++\notepad++.exe		5.9.2.0	Don HO don.h@free.fr
3380	C:\Windows\system32\SearchFilterHost.exe		7.0.7600.16385	Microsoft Corporation
3204	F:\...eve folder...\bin\ExeFile.exe		7.10.27.490	CCP hf.


DLLs loaded by process F:\...eve folder...\bin\ExeFile.exe:

[full path to filename]					[file version]	[company name]
C:\Windows\SYSTEM32\ntdll.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\kernel32.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\KERNELBASE.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR80.dll		8.0.-14809.4940	Microsoft Corporation
C:\Windows\system32\msvcrt.dll			7.0.7600.16385	Microsoft Corporation
C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCP80.dll		8.0.-14809.4940	Microsoft Corporation
C:\Windows\system32\USER32.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\GDI32.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\LPK.dll				6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\USP10.dll			1.626.7601.17514	Microsoft Corporation
C:\Windows\system32\SHELL32.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\SHLWAPI.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\IMM32.DLL			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\MSCTF.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\ole32.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\RPCRT4.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\ADVAPI32.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\SYSTEM32\sechost.dll			6.1.7600.16385	Microsoft Corporation
F:\...eve folder...\bin\blue.dll		7.10.27.3330	CCP hf.
C:\Windows\system32\VERSION.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\WS2_32.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\NSI.dll				6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\CRYPT32.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\MSASN1.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\iphlpapi.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\WINNSI.DLL			6.1.7600.16385	Microsoft Corporation
F:\...eve folder...\bin\python27.dll	2.7.1150.1013	Python Software Foundation
C:\Windows\system32\CRYPTSP.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\rsaenh.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\CRYPTBASE.dll		6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\WtsApi32.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\Psapi.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\profapi.dll			6.1.7600.16385	Microsoft Corporation
F:\...eve folder...\bin\_ctypes.pyd			
C:\Windows\system32\OLEAUT32.dll		6.1.7601.17514	Microsoft Corporation
F:\...eve folder...\bin\geo2.dll		7.10.27.490	CCP hf.
F:\...eve folder...\bin\pyexpat.pyd			
F:\...eve folder...\bin\_yaml.pyd			
F:\...eve folder...\bin\_PlanetResources.dll		7.10.27.490	CCP hf.
F:\...eve folder...\bin\_trinity_deploy.dll		7.10.27.3330	CCP hf.
C:\Windows\system32\d3dx9_42.dll		9.27.952.3001	Microsoft Corporation
C:\Windows\system32\d3d9.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\d3d8thk.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\dwmapi.dll			6.1.7600.16385	Microsoft Corporation
F:\...eve folder...\bin\tbb.dll			3.0.2010.406	Intel Corporation
F:\...eve folder...\bin\binkw32.dll		1.9.22.0		RAD Game Tools, Inc.
C:\Windows\system32\WINMM.dll			6.1.7601.17514	Microsoft Corporation
F:\...eve folder...\bin\umbra.dll		1.5.3.0			Umbra Software Ltd.
F:\...eve folder...\bin\dbghelp.dll		6.11.1.404		Microsoft Corporation
F:\...eve folder...\bin\ApexFramework_x86.dll		1.1.0.1	NVIDIA Corporation
F:\...eve folder...\bin\PhysXLoader.dll	2.8.4.4			NVIDIA Corporation
C:\Windows\system32\comdlg32.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll		5.82.7601.17514	Microsoft Corporation
C:\Windows\system32\uxtheme.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\aticfx32.dll		8.17.10.1086	ATI Technologies Inc. 
C:\Windows\system32\atiu9pag.dll		8.14.1.6221		Advanced Micro Devices, Inc. 
C:\Windows\system32\atiumdag.dll		7.14.10.847		ATI Technologies Inc. 
C:\Windows\system32\atiumdva.dll		8.14.10.316		Advanced Micro Devices, Inc. 
F:\...eve folder...\bin\_GameWorld.dll	7.10.27.3330	CCP hf.
C:\Windows\system32\NETAPI32.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\netutils.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\srvcli.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\wkscli.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\WSOCK32.dll			6.1.7600.16385	Microsoft Corporation
F:\...eve folder...\bin\PhysXCore.dll	2.8.4.4			NVIDIA Corporation
F:\...eve folder...\bin\cudart32_30_9.dll	6.14.11.3000	NVIDIA Corporation
F:\...eve folder...\bin\PhysXCooking.dll 2.8.4.4		NVIDIA Corporation
F:\...eve folder...\bin\_audio2.dll		7.10.27.490		CCP hf.
C:\Windows\system32\MSACM32.dll			6.1.7600.16385	Microsoft Corporation
F:\...eve folder...\bin\destiny.dll		7.10.27.490		CCP hf.
F:\...eve folder...\bin\_icu.pyd			
F:\...eve folder...\bin\icuin46.dll		4.6.0.0			The ICU Project
F:\...eve folder...\bin\icuuc46.dll		4.6.0.0			The ICU Project
F:\...eve folder...\bin\icudt46.dll		4.6.0.0			The ICU Project
F:\...eve folder...\bin\_vivox.dll		7.10.27.490		CCP hf.
F:\...eve folder...\bin\vivoxsdk.dll	3.0.6.7731		Vivox Inc.
F:\...eve folder...\bin\ortp.dll		3.0.6.7731		Vivox
F:\...eve folder...\bin\libsndfile-1.dll 3.0.6.7731		Vivox
F:\...eve folder...\bin\vivoxoal.dll	3.0.6.7731		Vivox
C:\Windows\system32\SensApi.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\DNSAPI.dll			6.1.7601.17514	Microsoft Corporation
F:\...eve folder...\bin\ccpBrowserHost.dll	7.10.27.3330	CCP hf.
F:\...eve folder...\bin\pychartdir27.pyd			
F:\...eve folder...\bin\chartdir.dll	5.0.3.0			Advanced Software Engineering Limited
F:\...eve folder...\bin\_PyFreeTypeP.dll 7.10.27.490	CCP hf.
F:\...eve folder...\bin\Extensions.dll	7.10.27.490		CCP hf.
C:\Windows\system32\mswsock.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\System32\wshtcpip.dll		6.1.7600.16385	Microsoft Corporation
C:\Windows\System32\wship6.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\rasadhlp.dll		6.1.7600.16385	Microsoft Corporation
C:\Windows\System32\fwpuclnt.dll		6.1.7601.17514	Microsoft Corporation
C:\Program Files\TeamViewer\Version6\tv_w32.dll		6.0.10722.0	TeamViewer GmbH
C:\Windows\system32\CRTDLL.dll			4.0.1183.1		Microsoft Corporation
C:\Windows\system32\WINSTA.dll			6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\CLBCatQ.DLL			2001.12.8530.16385	Microsoft Corporation
C:\Windows\System32\dsound.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\System32\POWRPROF.dll		6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\SETUPAPI.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\CFGMGR32.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\DEVOBJ.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\System32\MMDevApi.dll		6.1.7601.17514	Microsoft Corporation
C:\Windows\System32\PROPSYS.dll			7.0.7601.17514	Microsoft Corporation
C:\Windows\system32\AUDIOSES.DLL		6.1.7601.17514	Microsoft Corporation
C:\Windows\system32\avrt.dll			6.1.7600.16385	Microsoft Corporation
C:\Windows\system32\dhcpcsvc.DLL		6.1.7600.16385	Microsoft Corporation
C:\Windows\System32\l3codeca.acm		1.9.0.401		Fraunhofer Institut Integrierte Schaltungen IIS
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