My Failure to Get IS to Launch ANYTHING

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rlane187
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Posts: 12
Joined: Tue Dec 27, 2005 6:47 pm

My Failure to Get IS to Launch ANYTHING

Post by rlane187 » Wed Dec 24, 2008 6:43 am

So I just returned from an underway after a month and a half. I booted up the hydra. I have 7 comps. 3 Vista x64, 2 XP, and2 Vista x32. It ran fine on all but my Vista x32. I scanned the forum. First, I tried running as Administrator. Changed nothing. Second, I re-installed DirectX making sure I had the Nov 2008 version. Nothing. Next, I wiped the machine and started from scratch. I used the latest DirectX. Nothing. Since the problem was isolated to my Vista x32 machines I decided to throw Vista x32 out the window and do a complete re-install with XP Professional. Installed everything. Used the link that IS gave me to download the DirectX and STILL NOTHING. What is completely bizarre is that it ran fine on my other two XP machines. Still does not run on the new XP or the other Vista x32. I am out of ideas. Here is my diag:

Code: Select all

Inner Space Kernel 1.09 Build 4828

System:
-----------------------------------
Windows Version: Microsoft Windows XP/Service Pack 3/2600.xpsp_sp3_gdr.080814-1236
Process Memory Usage: 26MB
System Physical RAM: 2527/3070MB
Page File: 4549/4956MB
Virtual Memory: 1964/2047MB (Extended: 0MB)
CPU 1: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ @ 2004MHz
CPU 2: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ @ 2004MHz
CPU Affinity Mask: 0x3
Video 1: \\.\DISPLAY1/NVIDIA GeForce 9800 GT 
Video 2: \\.\DISPLAYV1/NetMeeting driver
Video 3: \\.\DISPLAYV2/RDPDD Chained DD
Sound: ?
DirectX: 4.09.00.0904
Internet Explorer: 6.0.2900.5512

Loaded Modules:
-----------------------------------
Module 0x00400000-0x004AE000: I:\Program Files\InnerSpace\InnerSpace.exe (Mon Dec 22 23:21:05 2008)
Module 0x00E00000-0x0101C000: I:\WINDOWS\system32\WMVCore.dll (Fri Nov 07 10:25:29 2008)
Module 0x01020000-0x0106F000: I:\WINDOWS\system32\DRMClien.DLL (Sun Apr 13 18:37:22 2008)
Module 0x01180000-0x01537000: I:\WINDOWS\system32\d3dx9_37.dll (Wed Mar 05 00:54:53 2008)
Module 0x01AD0000-0x01AEE000: I:\Program Files\InnerSpace\IS-D3D9Engine.dll (Mon Dec 22 23:17:55 2008)
Module 0x01AF0000-0x01D50000: I:\WINDOWS\system32\d3dx9_30.dll (Fri Mar 31 19:32:20 2006)
Module 0x02070000-0x020AD000: I:\Program Files\InnerSpace\IS-VirtualInput.dll (Mon Dec 22 23:38:12 2008)
Module 0x02FC0000-0x02FD2000: I:\Program Files\TortoiseSVN\bin\intl3_tsvn.dll (Thu Nov 22 09:48:29 2007)
Module 0x03000000-0x03168000: I:\Program Files\InnerSpace\IS-Kernel.dll (Mon Dec 22 23:18:40 2008)
Module 0x032C0000-0x0337A000: I:\Program Files\TortoiseSVN\bin\TortoiseSVN.dll (Tue Dec 23 07:07:50 2008)
Module 0x03970000-0x03C35000: I:\WINDOWS\system32\xpsp2res.dll (Sun Apr 13 17:39:24 2008)
Module 0x05000000-0x05151000: I:\Program Files\InnerSpace\ISUI.dll (Sun Dec 14 19:37:15 2008)
Module 0x05940000-0x0594E000: I:\Program Files\TortoiseSVN\bin\TortoiseStub.dll (Tue Dec 23 07:06:52 2008)
Module 0x05960000-0x05977000: I:\Program Files\Common Files\TortoiseOverlays\TortoiseOverlays.dll (Wed Jan 16 16:52:49 2008)
Module 0x10000000-0x1001E000: I:\Program Files\InnerSpace\Lavish.dll (Tue Oct 30 17:12:23 2007)
Module 0x4B320000-0x4B349000: I:\WINDOWS\system32\wmidx.dll (Mon Apr 14 00:11:37 2008)
Module 0x4FDD0000-0x4FF76000: I:\WINDOWS\system32\d3d9.dll (Mon Apr 14 00:09:13 2008)
Module 0x59A10000-0x59A4C000: I:\WINDOWS\system32\WMASF.DLL (Mon Apr 14 00:11:30 2008)
Module 0x5AD70000-0x5ADA8000: I:\WINDOWS\system32\uxtheme.dll (Mon Apr 14 00:11:10 2008)
Module 0x5B860000-0x5B8B5000: I:\WINDOWS\system32\NETAPI32.dll (Wed Oct 15 16:34:24 2008)
Module 0x5D090000-0x5D12A000: I:\WINDOWS\system32\COMCTL32.dll (Mon Apr 14 00:09:44 2008)
Module 0x60610000-0x60616000: I:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\fusion.dll (Fri Sep 23 07:13:18 2005)
Module 0x662B0000-0x66308000: I:\WINDOWS\system32\hnetcfg.dll (Mon Apr 14 00:09:46 2008)
Module 0x68000000-0x68036000: I:\WINDOWS\system32\rsaenh.dll (Tue Mar 18 14:39:32 2008)
Module 0x688F0000-0x688F9000: I:\WINDOWS\system32\HID.DLL (Mon Apr 14 00:09:41 2008)
Module 0x6CE10000-0x6CE48000: I:\WINDOWS\system32\DINPUT8.dll (Mon Apr 14 00:09:48 2008)
Module 0x6D990000-0x6D996000: I:\WINDOWS\system32\d3d8thk.dll (Mon Apr 14 00:09:12 2008)
Module 0x6EE60000-0x6EE89000: I:\Program Files\TortoiseSVN\bin\libaprutil_tsvn.dll (Tue Dec 23 07:02:48 2008)
Module 0x6EEC0000-0x6EEE0000: I:\Program Files\TortoiseSVN\bin\libapr_tsvn.dll (Tue Dec 23 07:02:37 2008)
Module 0x6F000000-0x6F063000: I:\WINDOWS\SYSTEM32\SYSFER.DLL (Sat Sep 08 04:55:25 2007)
Module 0x71A50000-0x71A8F000: I:\WINDOWS\system32\mswsock.dll (Mon Apr 14 00:13:02 2008)
Module 0x71A90000-0x71A98000: I:\WINDOWS\System32\wshtcpip.dll (Mon Apr 14 00:12:30 2008)
Module 0x71AA0000-0x71AA8000: I:\WINDOWS\system32\WS2HELP.dll (Mon Apr 14 00:12:20 2008)
Module 0x71AB0000-0x71AC7000: I:\WINDOWS\system32\WS2_32.dll (Mon Apr 14 00:12:19 2008)
Module 0x71AD0000-0x71AD9000: I:\WINDOWS\system32\WSOCK32.dll (Mon Apr 14 00:12:32 2008)
Module 0x736B0000-0x736B7000: I:\WINDOWS\system32\msdmo.dll (Mon Apr 14 00:11:43 2008)
Module 0x74D90000-0x74DFB000: I:\WINDOWS\system32\usp10.dll (Mon Apr 14 00:11:09 2008)
Module 0x754D0000-0x75550000: I:\WINDOWS\system32\CRYPTUI.dll (Mon Apr 14 00:10:05 2008)
Module 0x75A70000-0x75A91000: I:\WINDOWS\system32\MSVFW32.dll (Mon Apr 14 00:12:57 2008)
Module 0x75F80000-0x7607D000: I:\WINDOWS\system32\browseui.dll (Mon Apr 14 00:09:12 2008)
Module 0x76380000-0x76385000: I:\WINDOWS\system32\MSIMG32.dll (Mon Apr 14 00:12:15 2008)
Module 0x763B0000-0x763F9000: I:\WINDOWS\system32\comdlg32.dll (Mon Apr 14 00:09:45 2008)
Module 0x76600000-0x7661D000: I:\WINDOWS\System32\CSCDLL.dll (Mon Apr 14 00:10:06 2008)
Module 0x76780000-0x76789000: I:\WINDOWS\system32\SHFOLDER.dll (Mon Apr 14 00:10:58 2008)
Module 0x76980000-0x76988000: I:\WINDOWS\system32\LINKINFO.dll (Mon Apr 14 00:10:00 2008)
Module 0x76990000-0x769B5000: I:\WINDOWS\system32\ntshrui.dll (Mon Apr 14 00:11:15 2008)
Module 0x769C0000-0x76A74000: I:\WINDOWS\system32\USERENV.dll (Mon Apr 14 00:11:08 2008)
Module 0x76B20000-0x76B31000: I:\WINDOWS\system32\ATL.DLL (Mon Apr 14 00:09:54 2008)
Module 0x76B40000-0x76B6D000: I:\WINDOWS\system32\WINMM.dll (Mon Apr 14 00:11:40 2008)
Module 0x76BF0000-0x76BFB000: I:\WINDOWS\system32\PSAPI.DLL (Mon Apr 14 00:10:42 2008)
Module 0x76C30000-0x76C5E000: I:\WINDOWS\system32\WINTRUST.dll (Mon Apr 14 00:11:22 2008)
Module 0x76C90000-0x76CB8000: I:\WINDOWS\system32\IMAGEHLP.dll (Mon Apr 14 00:10:00 2008)
Module 0x76D60000-0x76D79000: I:\WINDOWS\system32\iphlpapi.dll (Mon Apr 14 00:09:52 2008)
Module 0x76F20000-0x76F47000: I:\WINDOWS\system32\DNSAPI.dll (Mon Apr 14 00:10:04 2008)
Module 0x76F60000-0x76F8C000: I:\WINDOWS\system32\WLDAP32.dll (Mon Apr 14 00:11:26 2008)
Module 0x76FB0000-0x76FB8000: I:\WINDOWS\System32\winrnr.dll (Mon Apr 14 00:11:14 2008)
Module 0x76FC0000-0x76FC6000: I:\WINDOWS\system32\rasadhlp.dll (Mon Apr 14 00:10:38 2008)
Module 0x76FD0000-0x7704F000: I:\WINDOWS\system32\CLBCATQ.DLL (Mon Apr 14 00:09:29 2008)
Module 0x77050000-0x77115000: I:\WINDOWS\system32\COMRes.dll (Mon Apr 14 00:09:50 2008)
Module 0x77120000-0x771AB000: I:\WINDOWS\system32\OLEAUT32.dll (Mon Apr 14 00:10:58 2008)
Module 0x771B0000-0x7725A000: I:\WINDOWS\system32\WININET.dll (Thu Oct 16 01:00:10 2008)
Module 0x773D0000-0x774D3000: I:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll (Mon Apr 14 00:08:52 2008)
Module 0x774E0000-0x7761D000: I:\WINDOWS\system32\ole32.dll (Mon Apr 14 00:10:57 2008)
Module 0x77920000-0x77A13000: I:\WINDOWS\system32\SETUPAPI.dll (Mon Apr 14 00:10:51 2008)
Module 0x77A20000-0x77A74000: I:\WINDOWS\System32\cscui.dll (Mon Apr 14 00:10:07 2008)
Module 0x77A80000-0x77B15000: I:\WINDOWS\system32\CRYPT32.dll (Mon Apr 14 00:09:59 2008)
Module 0x77B20000-0x77B32000: I:\WINDOWS\system32\MSASN1.dll (Mon Apr 14 00:11:18 2008)
Module 0x77B40000-0x77B62000: I:\WINDOWS\system32\appHelp.dll (Mon Apr 14 00:09:35 2008)
Module 0x77BE0000-0x77BF5000: I:\WINDOWS\system32\MSACM32.dll (Mon Apr 14 00:11:03 2008)
Module 0x77C00000-0x77C08000: I:\WINDOWS\system32\VERSION.dll (Mon Apr 14 00:11:09 2008)
Module 0x77C10000-0x77C68000: I:\WINDOWS\system32\msvcrt.dll (Mon Apr 14 00:12:56 2008)
Module 0x77DD0000-0x77E6B000: I:\WINDOWS\system32\ADVAPI32.dll (Mon Apr 14 00:09:22 2008)
Module 0x77E70000-0x77F02000: I:\WINDOWS\system32\RPCRT4.dll (Mon Apr 14 00:10:46 2008)
Module 0x77F10000-0x77F59000: I:\WINDOWS\system32\GDI32.dll (Thu Oct 23 12:36:14 2008)
Module 0x77F60000-0x77FD6000: I:\WINDOWS\system32\SHLWAPI.dll (Mon Apr 14 00:11:02 2008)
Module 0x77FE0000-0x77FF1000: I:\WINDOWS\system32\Secur32.dll (Mon Apr 14 00:11:07 2008)
Module 0x78130000-0x781CB000: I:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700\MSVCR80.dll (Sat Dec 02 06:50:32 2006)
Module 0x78480000-0x7850E000: I:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.1_x-ww_6f74963e\MSVCP90.dll (Tue Jul 29 10:54:01 2008)
Module 0x78520000-0x785C3000: I:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.1_x-ww_6f74963e\MSVCR90.dll (Tue Jul 29 10:53:57 2008)
Module 0x79000000-0x79045000: I:\WINDOWS\system32\mscoree.dll (Fri Sep 23 11:30:38 2005)
Module 0x79E70000-0x7A3D1000: I:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll (Fri Sep 23 11:33:00 2005)
Module 0x7C800000-0x7C8F6000: I:\WINDOWS\system32\kernel32.dll (Mon Apr 14 00:11:24 2008)
Module 0x7C900000-0x7C9AF000: I:\WINDOWS\system32\ntdll.dll (Mon Apr 14 00:11:24 2008)
Module 0x7C9C0000-0x7D1D7000: I:\WINDOWS\system32\SHELL32.dll (Mon Apr 14 00:10:57 2008)
Module 0x7E1E0000-0x7E282000: I:\WINDOWS\system32\urlmon.dll (Thu Oct 16 01:00:11 2008)
Module 0x7E290000-0x7E401000: I:\WINDOWS\system32\shdocvw.dll (Thu Oct 16 01:00:10 2008)
Module 0x7E410000-0x7E4A1000: I:\WINDOWS\system32\USER32.dll (Mon Apr 14 00:11:07 2008)

Display
-------------------------------------
Driver Info: NVIDIA GeForce 9800 GT /nv4_disp.dll/6/14/11/8048
Adapter resolution: 1440x900
Current display mode: 792x566 (windowed)
Window viewable size: 792x566
Display Scale: 100.0%x100.0%, Distortion: 0.0%
MaxFPS Foreground: 60 (Calculate)
MaxFPS Background: 30 (Absolute)
I would really like to get it working again. Please let me know if you guys come up with anything.
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eqjoe
GamingTools Subscriber
Posts: 221
Joined: Wed Oct 13, 2004 2:34 pm

Post by eqjoe » Wed Dec 24, 2008 1:04 pm

If you are having problems with just that one system and that system has fresh OS, service pack and DX installs, you have no choice but to consider that something about your hardware is causing problems for IS. Can you swap video from one of the working systems?

-j
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rlane187
GamingTools Subscriber
Posts: 12
Joined: Tue Dec 27, 2005 6:47 pm

Post by rlane187 » Wed Dec 24, 2008 1:14 pm

Yeah, I tried that. my 2 old XP boxes and this one all have the same video card. I got the 9800GT today to see if maybe a new video card would fix it. Just to try things out I installed everything on a machine I have not used in awhile and again, i get the same "Failed to load..." message. That machine is a Vista x32. I am starting to think that I will never get IS to run on another machine. This are 3 other computers I have around the house I cannot get it to run on. I am going to pull out a newer laptop that I have and see if I can even pull it up on that. Do you think there is a chance that for some reason IS cannot see that I have the correct (latest update) of DirectX running?
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Lax
Owner
Posts: 6634
Joined: Fri Jun 18, 2004 6:08 pm

Post by Lax » Wed Dec 24, 2008 1:33 pm

If DirectX was the issue, you would get a message when launching the IS main program.
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rlane187
GamingTools Subscriber
Posts: 12
Joined: Tue Dec 27, 2005 6:47 pm

Post by rlane187 » Wed Dec 24, 2008 1:42 pm

So I just dusted off a laptop that is a month and a half behind in updates from microsoft (Vista x32). I installed the latest updates to DirectX and get the exact same error. That makes 4 machines (3 Vista x32 and 1 XP) it will not run on and 5 (3 vista x64 and 2 XP) that it will. I am really at a loss as to what the smoking gun is here. I have been gone for a month and a half, did Lax put out any new system requirements?
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Lax
Owner
Posts: 6634
Joined: Fri Jun 18, 2004 6:08 pm

Post by Lax » Wed Dec 24, 2008 3:42 pm

No. The requirements are as they have been. Windows 2000 or later, March 2008 or later update to DirectX 9. If your system didn't meet requirements, you would be informed upon launching the IS main program.
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eqjoe
GamingTools Subscriber
Posts: 221
Joined: Wed Oct 13, 2004 2:34 pm

Post by eqjoe » Thu Dec 25, 2008 2:09 pm

rlane187 wrote:So I just dusted off a laptop that is a month and a half behind in updates from microsoft (Vista x32). I installed the latest updates to DirectX and get the exact same error. That makes 4 machines (3 Vista x32 and 1 XP) it will not run on and 5 (3 vista x64 and 2 XP) that it will. I am really at a loss as to what the smoking gun is here. I have been gone for a month and a half, did Lax put out any new system requirements?
Try a different game?

-j
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rlane187
GamingTools Subscriber
Posts: 12
Joined: Tue Dec 27, 2005 6:47 pm

Post by rlane187 » Thu Dec 25, 2008 2:20 pm

Nothing available in the list will pull up. I just hope I find something soon. My main comp is stressed running my tank and healer. It is amazing how dependent I have become on IS. I really do not care to play without it. With the sample size of computers I have to choose from with different equipment and OS's I figured I would find something by now. The only program they all have in common is my anti-virus. I will pull the next, but given that it runs great on 5 comps and refuses to do anything on 4 others just has me frustrated as hell. Anything past the first 5 computers and it just refuses to do load anything. I am tempted to buy another vista x64 system like the one it is running on already and try it. But probably won't because I do not want to throw a computer out the window.
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rlane187
GamingTools Subscriber
Posts: 12
Joined: Tue Dec 27, 2005 6:47 pm

Post by rlane187 » Thu Dec 25, 2008 2:37 pm

Well, it was definitely my anti-virus. I just have to figure out the difference between the settings on all the other machines. I have never tweaked the settings. I cannot understand why it is a no go on some machines and not on others. Thanks for the replies. If I pin it down exactly I will post it.
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rlane187
GamingTools Subscriber
Posts: 12
Joined: Tue Dec 27, 2005 6:47 pm

Post by rlane187 » Thu Dec 25, 2008 3:27 pm

So I pinned the problem down to Symantec Endpoint Protection. Even with every feature completely disabled it still would not run. But when I uninstalled it, IS runs EQ2 fine. I run Norton Antivirus 2008 on the other 5 comps. I should of seen it sooner. Guess I get to buy Norton 2008 for all my comps.
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fearless
Non-Subscriber
Posts: 345
Joined: Mon Jul 19, 2004 5:27 pm

Post by fearless » Thu Dec 25, 2008 8:24 pm

Use AVG or one of the other free virus scanners. The symantec products for 'non-corporate' use are abysmal.
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eqjoe
GamingTools Subscriber
Posts: 221
Joined: Wed Oct 13, 2004 2:34 pm

Post by eqjoe » Thu Dec 25, 2008 9:53 pm

ESET NOD32 is awesome and inexpensive.

-j
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