Invalid Username or Password

Discussion of Inner Space

Moderators: Lavish Software Team, Moderators

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bjcasey
GamingTools Subscriber
Posts: 8
Joined: Wed Jun 27, 2007 8:56 am

Invalid Username or Password

Post by bjcasey » Mon Jun 09, 2008 11:22 am

Been using IS for a long time and haven't had any issues with it. Last night while I was playing I lost power numerous times due to a storm (sure glad I have an APC). After I think the 3rd time Innerspace became unable to authenticate my username and password even though the website does without a problem. When loading IS I get the popup asking me to fill out my username and password. After I do so, it then errors saying that it was an invalid username and password. I know both are correct because I am using them to log in on my laptop.
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eqjoe
GamingTools Subscriber
Posts: 221
Joined: Wed Oct 13, 2004 2:34 pm

Re: Invalid Username or Password

Post by eqjoe » Mon Jun 09, 2008 9:29 pm

bjcasey wrote:Been using IS for a long time and haven't had any issues with it. Last night while I was playing I lost power numerous times due to a storm (sure glad I have an APC). After I think the 3rd time Innerspace became unable to authenticate my username and password even though the website does without a problem. When loading IS I get the popup asking me to fill out my username and password. After I do so, it then errors saying that it was an invalid username and password. I know both are correct because I am using them to log in on my laptop.
What happens if you right click the innerspace icon and pull down to "Lavish Software Login"?

-j
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Lax
Owner
Posts: 6634
Joined: Fri Jun 18, 2004 6:08 pm

Post by Lax » Tue Jun 10, 2008 1:48 pm

Note: password reset solved problem for this user
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