Ok, I apologize for being frank in my previous post. However, as you gave absolutely no information in your post how am I to assume I need any other information from you than what I asked of the original poster? Since you decided to be an ass in response, I'm now in a bad mood. Therefore, I apologize in advance because this is not going to be any more friendly.
Yeah, I love to ignore emails. Seriously though, you sent an email less than 24 hours ago, and it spent most of that time in our spam filter's quarantine until it was released by the admin an hour ago. Regardless, the email contained nothing of consequence
Please can you tell me why I cannot log in to your server when I start Innerspace at least once per day for 2-3 hours.
I can log in to the website OK and the login mysteriously comes back later.
This is urgent.
P.S do I get a 3/24 discount????
It's not rubbish because obviously the information you had given me about the problem, which specifically was only that you were receiving -114 and no other information, was incomplete. Now you're giving me more information, but I still have no indication of at what point you are getting the -114 error -- the rest of the message would also be useful.
That's fine if you want to believe it happens to everyone else, but I'm on IRC 24/7 and if it was a widespread issue, someone would have talked to me about it. Or they would have posted. Or they would have contacted me via MSN. The fact is that the server is quite fine, and it is something between your location and the server's location that is well beyond my control.
I do my best every single day to support every user and solve every problem, and I really don't appreciate it when a new user comes barging in here claiming that I ignore their (one) email (sent on a weekend, less than 24 hours prior), and has the nerve to tell me to hold my sarcasm when I explain to the user that the thread is old and irrelevant and that my request for more information from the original poster still holds true for anyone that wants to report a similar issue. Our server handles thousands of successful sessions every day, and at every time of day.
If you want to continue to explain your unique issue, please do so. I have received very little information and therefore I cannot help you. -114 is a premature disconnect, but again, I have no indication of what point you are getting this at, NOR do i have your diagnostic information as I had requested from the previous user, which would tell me among other things, what version of Windows you are using. So I don't even know what version of Windows you have to even determine if it could be from not having updates.
As we've used the same process successfully for over 2 years now, it seems unlikely that you've uncovered a major bug in our software...