eqgame.exe error

Gurar · Post by **Gurar** » Wed Feb 08, 2006 12:42 am

I'm getting "eqgame.exe has encountered a problem and needs to close. We are sorry for the inconvenience." error when I try to run EQ through WinEQ2 since yesterday evening. I can run a normal EQ session without WinEQ2 but I get this error anytime I try to start an EQ session through WinEQ2. I have deleted eqgame.exe and patched it, I have uninstalled WinEQ2 and reinstalled it a couple times, I even downloaded a fresh copy of WinEQ2 and reinstalled it to no avail. Please Help

Jerry
Frozen in Alaska

WinEQ 2 System Information
System:
-----------------------------------
Windows Version: Microsoft Windows XP/Service Pack 2/2600.xpsp_sp2_gdr.050301-1519
System Physical RAM: 1649/2047MB
Page File: 3690/3941MB
Virtual Memory: 1951/2047MB (Extended: 0MB)
CPU 1: AMD Athlon(tm) 64 Processor 3700+ @ 2210MHz
CPU Affinity Mask: 1
Video 1: \\.\DISPLAY1/NVIDIA GeForce 7800 GTX
Video 2: \\.\DISPLAYV1/NetMeeting driver
Video 3: \\.\DISPLAYV2/RDPDD Chained DD
Monitor 1: \\.\DISPLAY1 (0,0,1280,1024) (1280x1024) PRIMARY
Sound: ¨
DirectX: 4.09.00.0904
Internet Explorer: 6.0.2900.2180
WinEQ: 2.13

Loaded Modules:
-----------------------------------
Module 0: C:\Program Files\Sony\EverQuest\eqgame.exe
Module 1: C:\WINDOWS\system32\ntdll.dll
Module 2: C:\WINDOWS\system32\kernel32.dll
Module 3: C:\Program Files\Sony\EverQuest\mss32.dll
Module 4: C:\WINDOWS\system32\USER32.dll
Module 5: C:\WINDOWS\system32\GDI32.dll
Module 6: C:\WINDOWS\system32\WINMM.dll
Module 7: C:\WINDOWS\system32\ADVAPI32.dll
Module 8: C:\WINDOWS\system32\RPCRT4.dll
Module 9: C:\WINDOWS\system32\WSOCK32.dll
Module 10: C:\WINDOWS\system32\WS2_32.dll
Module 11: C:\WINDOWS\system32\msvcrt.dll
Module 12: C:\WINDOWS\system32\WS2HELP.dll
Module 13: C:\WINDOWS\system32\DINPUT8.dll
Module 14: C:\WINDOWS\system32\IMM32.dll
Module 15: C:\Program Files\Sony\EverQuest\DSETUP.dll
Module 16: C:\WINDOWS\system32\VERSION.dll
Module 17: C:\WINDOWS\system32\ole32.dll
Module 18: C:\WINDOWS\system32\WININET.dll
Module 19: C:\WINDOWS\system32\CRYPT32.dll
Module 20: C:\WINDOWS\system32\MSASN1.dll
Module 21: C:\WINDOWS\system32\OLEAUT32.dll
Module 22: C:\WINDOWS\system32\SHLWAPI.dll
Module 23: C:\WINDOWS\system32\SHELL32.dll
Module 24: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
Module 25: C:\WINDOWS\system32\comctl32.dll
Module 26: C:\Program Files\WinEQ2\WinEQ2.dll
Module 27: C:\WINDOWS\system32\PSAPI.DLL
Module 28: C:\WINDOWS\Lavish.dll
Module 29: C:\WINDOWS\system32\imslsp.dll
Module 30: C:\WINDOWS\system32\libeay32_0.9.6l.dll
Module 31: C:\WINDOWS\system32\ZoneLabs\vetredir.dll
Module 32: C:\WINDOWS\system32\mswsock.dll
Module 33: C:\WINDOWS\system32\hnetcfg.dll
Module 34: C:\WINDOWS\system32\ZoneLabs\isafeif.dll
Module 35: C:\WINDOWS\system32\uxtheme.dll
Module 36: C:\Program Files\WinEQ2\EQPlayNice.dll
Module 37: C:\WINDOWS\system32\MSCTF.dll
Module 38: C:\WINDOWS\System32\wshtcpip.dll
Module 39: C:\WINDOWS\system32\DNSAPI.dll
Module 40: C:\WINDOWS\System32\winrnr.dll
Module 41: C:\WINDOWS\system32\WLDAP32.dll
Module 42: C:\WINDOWS\system32\rasadhlp.dll
Module 43: C:\Program Files\WinEQ2\WinEQ2-EQ.dll
Module 44: C:\WINDOWS\system32\MSIMG32.dll
Module 45: C:\Program Files\WinEQ2\WinEQ2-D3D9.dll
Module 46: C:\Program Files\WinEQ2\d3dx9_27.dll
Module 47: C:\Program Files\WinEQ2\WinEQ2-D3D8.dll
Module 48: C:\Program Files\WinEQ2\WinEQ2-DI8.dll
Module 49: C:\WINDOWS\system32\faultrep.dll
Module 50: C:\WINDOWS\system32\USERENV.dll
Module 51: C:\WINDOWS\system32\WINSTA.dll
Module 52: C:\WINDOWS\system32\NETAPI32.dll
Module 53: C:\WINDOWS\system32\WTSAPI32.dll
Module 54: C:\WINDOWS\system32\SETUPAPI.dll
Module 55: C:\WINDOWS\system32\NTMARTA.DLL
Module 56: C:\WINDOWS\system32\SAMLIB.dll
Module 57: C:\Program Files\Sony\EverQuest\EQGraphicsDX9.DLL
Module 58: C:\WINDOWS\system32\d3d9.dll
Module 59: C:\WINDOWS\system32\d3d8thk.dll
Module 60: C:\Program Files\Sony\EverQuest\dpvs.dll
Module 61: C:\WINDOWS\system32\Apphelp.dll
Module 62: C:\Program Files\Sony\EverQuest\eqmain.dll
Module 63: C:\WINDOWS\system32\mslbui.dll

Direct3D9:
-----------------------------------
Driver: NVIDIA GeForce 7800 GTX/nv4_disp.dll/6/14/10/7777
Adapter Display Mode: 1280x1024 D3DFMT_R5G6B5
Game Display Mode: 1280x1024 D3DFMT_R5G6B5 (Windowed)
Current Adapter: 0
Available Texture Memory: 486MB
Direct3D8:
-----------------------------------
Adapter Display Mode: 0x0 D3DFMT_UNKNOWN
Game Display Mode: 0x0 D3DFMT_UNKNOWN
Current Adapter: 0
Available Texture Memory: (not currently available)
DirectInput8:
-----------------------------------

EQPlayNice:
-----------------------------------
EQ Version: eqgame.exe Jan 16 2006 17:06:44
Foreground
Mode: FPS Limiter
Max FPS: 40
Rendering: 1/1
Background
Mode: CPU Limiter
Max FPS: 30
Rendering: 1/30

EverQuest:
-----------------------------------
Profile 1: Main
EQ Path: C:\Program Files\Sony\EverQuest
EQClient.ini: .\eqclient.ini
Patch: OFF Server Type: Normal Locale: us
Video Adapter: Application Controlled
Luclin models: 29 (+145 min RAM)
Sound: ON (+22 min RAM)
Dynamic Lighting: ON (+4 min RAM)
Texture Quality: MEDIUM (+30 min RAM)
Calculated minimum RAM: 484MB (BASE+201MB)
Level of Detail: 1
MaxFPS: 60
Additional setting: VertexShaders=0
Additional setting: 20PixelShaders=0
Additional setting: 1xPixelShaders=0

jadhar · Post by **jadhar** » Wed Feb 08, 2006 4:19 pm

I too am receiving this error message, and a very similar dump. Will someone let us know what is going on? I'm betting on a stealth "patch" by soe

Post by **Lax** » Wed Feb 08, 2006 6:23 pm

jadhar, can you post your sysinfo.txt? All sysinfo.txt are going to be very similar, but it's the details that we need in order to help you.

I've been patching to fix some problems several times a day, so shut WinEQ 2 down and let it restart and patch itself to be sure that it's not already fixed. If you have trouble patching, you can try downloading the WinEQ 2 installer and using that again, which will update your files (you dont need to uninstall, and this wont destroy your settings)

Gurar · Post by **Gurar** » Fri Feb 10, 2006 3:02 am

Still getting the same error after WinEQ2 patched tonight.

WinEQ 2 System Information
System:
-----------------------------------
Windows Version: Microsoft Windows XP/Service Pack 2/2600.xpsp_sp2_gdr.050301-1519
System Physical RAM: 1621/2047MB
Page File: 3672/3941MB
Virtual Memory: 1951/2047MB (Extended: 0MB)
CPU 1: AMD Athlon(tm) 64 Processor 3700+ @ 2210MHz
CPU Affinity Mask: 1
Video 1: \\.\DISPLAY1/NVIDIA GeForce 7800 GTX
Video 2: \\.\DISPLAYV1/NetMeeting driver
Video 3: \\.\DISPLAYV2/RDPDD Chained DD
Monitor 1: \\.\DISPLAY1 (0,0,1280,1024) (1280x1024) PRIMARY
Sound: ¨
DirectX: 4.09.00.0904
Internet Explorer: 6.0.2900.2180
WinEQ: 2.13

Loaded Modules:
-----------------------------------
Module 0: C:\Program Files\Sony\EverQuest\eqgame.exe
Module 1: C:\WINDOWS\system32\ntdll.dll
Module 2: C:\WINDOWS\system32\kernel32.dll
Module 3: C:\Program Files\Sony\EverQuest\mss32.dll
Module 4: C:\WINDOWS\system32\USER32.dll
Module 5: C:\WINDOWS\system32\GDI32.dll
Module 6: C:\WINDOWS\system32\WINMM.dll
Module 7: C:\WINDOWS\system32\ADVAPI32.dll
Module 8: C:\WINDOWS\system32\RPCRT4.dll
Module 9: C:\WINDOWS\system32\WSOCK32.dll
Module 10: C:\WINDOWS\system32\WS2_32.dll
Module 11: C:\WINDOWS\system32\msvcrt.dll
Module 12: C:\WINDOWS\system32\WS2HELP.dll
Module 13: C:\WINDOWS\system32\DINPUT8.dll
Module 14: C:\WINDOWS\system32\IMM32.dll
Module 15: C:\Program Files\Sony\EverQuest\DSETUP.dll
Module 16: C:\WINDOWS\system32\VERSION.dll
Module 17: C:\WINDOWS\system32\ole32.dll
Module 18: C:\WINDOWS\system32\WININET.dll
Module 19: C:\WINDOWS\system32\CRYPT32.dll
Module 20: C:\WINDOWS\system32\MSASN1.dll
Module 21: C:\WINDOWS\system32\OLEAUT32.dll
Module 22: C:\WINDOWS\system32\SHLWAPI.dll
Module 23: C:\WINDOWS\system32\SHELL32.dll
Module 24: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
Module 25: C:\WINDOWS\system32\comctl32.dll
Module 26: C:\Program Files\WinEQ2\WinEQ2.dll
Module 27: C:\WINDOWS\system32\PSAPI.DLL
Module 28: C:\WINDOWS\Lavish.dll
Module 29: C:\WINDOWS\system32\imslsp.dll
Module 30: C:\WINDOWS\system32\libeay32_0.9.6l.dll
Module 31: C:\WINDOWS\system32\ZoneLabs\vetredir.dll
Module 32: C:\WINDOWS\system32\mswsock.dll
Module 33: C:\WINDOWS\system32\hnetcfg.dll
Module 34: C:\WINDOWS\system32\ZoneLabs\isafeif.dll
Module 35: C:\WINDOWS\system32\uxtheme.dll
Module 36: C:\Program Files\WinEQ2\EQPlayNice.dll
Module 37: C:\WINDOWS\system32\MSCTF.dll
Module 38: C:\WINDOWS\System32\wshtcpip.dll
Module 39: C:\WINDOWS\system32\DNSAPI.dll
Module 40: C:\WINDOWS\System32\winrnr.dll
Module 41: C:\WINDOWS\system32\WLDAP32.dll
Module 42: C:\WINDOWS\system32\rasadhlp.dll
Module 43: C:\Program Files\WinEQ2\WinEQ2-EQ.dll
Module 44: C:\WINDOWS\system32\MSIMG32.dll
Module 45: C:\Program Files\WinEQ2\WinEQ2-D3D9.dll
Module 46: C:\Program Files\WinEQ2\d3dx9_27.dll
Module 47: C:\Program Files\WinEQ2\WinEQ2-D3D8.dll
Module 48: C:\Program Files\WinEQ2\WinEQ2-DI8.dll
Module 49: C:\WINDOWS\system32\faultrep.dll
Module 50: C:\WINDOWS\system32\USERENV.dll
Module 51: C:\WINDOWS\system32\WINSTA.dll
Module 52: C:\WINDOWS\system32\NETAPI32.dll
Module 53: C:\WINDOWS\system32\WTSAPI32.dll
Module 54: C:\WINDOWS\system32\SETUPAPI.dll
Module 55: C:\WINDOWS\system32\NTMARTA.DLL
Module 56: C:\WINDOWS\system32\SAMLIB.dll
Module 57: C:\Program Files\Sony\EverQuest\EQGraphicsDX9.DLL
Module 58: C:\WINDOWS\system32\d3d9.dll
Module 59: C:\WINDOWS\system32\d3d8thk.dll
Module 60: C:\Program Files\Sony\EverQuest\dpvs.dll
Module 61: C:\WINDOWS\system32\Apphelp.dll
Module 62: C:\Program Files\Sony\EverQuest\eqmain.dll
Module 63: C:\WINDOWS\system32\mslbui.dll

Direct3D9:
-----------------------------------
Driver: NVIDIA GeForce 7800 GTX/nv4_disp.dll/6/14/10/7777
Adapter Display Mode: 1280x1024 D3DFMT_X8R8G8B8
Game Display Mode: 1280x1024 D3DFMT_X8R8G8B8 (Full Screen)
Current Adapter: 0
Available Texture Memory: 481MB
Direct3D8:
-----------------------------------
Adapter Display Mode: 0x0 D3DFMT_UNKNOWN
Game Display Mode: 0x0 D3DFMT_UNKNOWN
Current Adapter: 0
Available Texture Memory: (not currently available)
DirectInput8:
-----------------------------------

EQPlayNice:
-----------------------------------
EQ Version: eqgame.exe Jan 16 2006 17:06:44
Foreground
Mode: FPS Limiter
Max FPS: 40
Rendering: 1/1
Background
Mode: CPU Limiter
Max FPS: 30
Rendering: 1/30

EverQuest:
-----------------------------------
Profile 2: Second
EQ Path: C:\Program Files\Sony\EverQuest
EQClient.ini: .\eqclientS.ini
Patch: OFF Server Type: Normal Locale: us
Video Adapter: Application Controlled
Luclin models: 29 (+145 min RAM)
Dynamic Lighting: ON (+4 min RAM)
Texture Quality: MEDIUM (+30 min RAM)
Calculated minimum RAM: 462MB (BASE+179MB)
Level of Detail: 1
MaxFPS: 40
Additional setting: VertexShaders=0
Additional setting: 20PixelShaders=0
Additional setting: 1xPixelShaders=0

jadhar · Post by **jadhar** » Fri Feb 10, 2006 4:42 am

After checking through the sysdump (very informative and thank you for this facility by the way), I discovered that my eq session had gone to windows mode. Fixed that and am now receiving an unable to initialize (-16) error.

Sorry about the previous post, obviously user error.

Post by **Lax** » Fri Feb 10, 2006 8:42 am

I just did another patch that should help.

Also, Gurar, try updating your video card drivers from nvidia, they are out of date and this could be related to the crash you are experiencing.

Gurar · Post by **Gurar** » Mon Feb 13, 2006 10:47 pm

Working fine after Friday's patch. Thanks Lax

Lavish Software

eqgame.exe error

eqgame.exe error

Not an isolated issue

Figured out my "crashing" problem