Can only play single instance of EQ

Takrina · Post by **Takrina** » Fri Jan 16, 2009 8:14 pm

After uninstalling and deleting all files in my WinEQ folder, then downloading and installing anew, I'm able to play EverQuest...but only one account/window at a time.

====================================
WinEQ 2 System Information
System:
-----------------------------------
Windows Version: Microsoft Windows XP/Service Pack 3/2600.xpsp_sp3_gdr.080814-1236
System Physical RAM: 1024/3070MB
Page File: 2928/4956MB
Virtual Memory: 1869/2047MB (Extended: 0MB)
CPU 1: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ @ 2699MHz
CPU 2: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ @ 2699MHz
CPU Affinity Mask: 2
Video 1: \\.\DISPLAY1/ATI Radeon HD 3400 Series
Video 2: \\.\DISPLAY2/ATI Radeon HD 3400 Series
Video 3: \\.\DISPLAYV1/NetMeeting driver
Video 4: \\.\DISPLAYV2/RDPDD Chained DD
Monitor 1: \\.\DISPLAY1 (0,0,1280,1024) (1280x1024) PRIMARY
Sound: ?
DirectX: 4.09.00.0904
Internet Explorer: 7.0.5730.13
WinEQ: 2.15

Loaded Modules:
-----------------------------------
Module 0: E:\Sony\EverQuest\eqgame.exe
Module 1: C:\WINDOWS\system32\ntdll.dll
Module 2: C:\WINDOWS\system32\kernel32.dll
Module 3: E:\Sony\EverQuest\mss32.dll
Module 4: C:\WINDOWS\system32\USER32.dll
Module 5: C:\WINDOWS\system32\GDI32.dll
Module 6: C:\WINDOWS\system32\WINMM.dll
Module 7: C:\WINDOWS\system32\ADVAPI32.dll
Module 8: C:\WINDOWS\system32\RPCRT4.dll
Module 9: C:\WINDOWS\system32\Secur32.dll
Module 10: C:\WINDOWS\system32\WSOCK32.dll
Module 11: C:\WINDOWS\system32\WS2_32.dll
Module 12: C:\WINDOWS\system32\msvcrt.dll
Module 13: C:\WINDOWS\system32\WS2HELP.dll
Module 14: C:\WINDOWS\system32\DINPUT8.dll
Module 15: C:\WINDOWS\system32\d3dx9_30.dll
Module 16: C:\WINDOWS\system32\WININET.dll
Module 17: C:\WINDOWS\system32\SHLWAPI.dll
Module 18: C:\WINDOWS\system32\Normaliz.dll
Module 19: C:\WINDOWS\system32\iertutil.dll
Module 20: E:\Sony\EverQuest\xul.dll
Module 21: E:\Sony\EverQuest\js3250.dll
Module 22: E:\Sony\EverQuest\nspr4.dll
Module 23: E:\Sony\EverQuest\MSVCR71.dll
Module 24: E:\Sony\EverQuest\plc4.dll
Module 25: E:\Sony\EverQuest\plds4.dll
Module 26: C:\WINDOWS\system32\SHELL32.dll
Module 27: C:\WINDOWS\system32\ole32.dll
Module 28: C:\WINDOWS\system32\VERSION.dll
Module 29: C:\WINDOWS\system32\WINSPOOL.DRV
Module 30: C:\WINDOWS\system32\comdlg32.dll
Module 31: C:\WINDOWS\system32\COMCTL32.dll
Module 32: C:\WINDOWS\system32\IMM32.dll
Module 33: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
Module 34: C:\WINDOWS\system32\uxtheme.dll
Module 35: E:\Sony\WinEQ\EQPlayNice.dll
Module 36: E:\Sony\WinEQ\Lavish.dll
Module 37: C:\WINDOWS\system32\iphlpapi.dll
Module 38: C:\WINDOWS\system32\MSCTF.dll
Module 39: E:\Sony\WinEQ\WinEQ2.dll
Module 40: C:\WINDOWS\system32\PSAPI.DLL
Module 41: C:\WINDOWS\system32\mswsock.dll
Module 42: C:\WINDOWS\system32\hnetcfg.dll
Module 43: C:\WINDOWS\System32\wshtcpip.dll
Module 44: C:\WINDOWS\system32\DNSAPI.dll
Module 45: C:\WINDOWS\System32\winrnr.dll
Module 46: C:\WINDOWS\system32\WLDAP32.dll
Module 47: C:\WINDOWS\system32\rasadhlp.dll
Module 48: E:\Sony\WinEQ\WinEQ2-EQ.dll
Module 49: C:\WINDOWS\system32\MSIMG32.dll
Module 50: E:\Sony\WinEQ\WinEQ2-D3D9.dll
Module 51: C:\WINDOWS\system32\d3d9.dll
Module 52: C:\WINDOWS\system32\d3d8thk.dll
Module 53: E:\Sony\WinEQ\WinEQ2-D3D8.dll
Module 54: E:\Sony\WinEQ\WinEQ2-DI8.dll
Module 55: C:\WINDOWS\system32\msctfime.ime
Module 56: C:\WINDOWS\system32\NTMARTA.DLL
Module 57: C:\WINDOWS\system32\SAMLIB.dll
Module 58: E:\Sony\EverQuest\EQGraphicsDX9.DLL
Module 59: E:\Sony\EverQuest\dpvs.dll
Module 60: C:\WINDOWS\system32\usp10.dll
Module 61: C:\WINDOWS\system32\HID.DLL
Module 62: C:\WINDOWS\system32\SETUPAPI.DLL
Module 63: C:\WINDOWS\system32\WINTRUST.dll
Module 64: C:\WINDOWS\system32\CRYPT32.dll
Module 65: C:\WINDOWS\system32\MSASN1.dll
Module 66: C:\WINDOWS\system32\IMAGEHLP.dll
Module 67: E:\Sony\EverQuest\mssmp3.asi
Module 68: E:\Sony\EverQuest\mssvoice.asi
Module 69: E:\Sony\EverQuest\mssa3d.m3d
Module 70: E:\Sony\EverQuest\mssds3d.m3d
Module 71: E:\Sony\EverQuest\mssdx7.m3d
Module 72: E:\Sony\EverQuest\msseax.m3d
Module 73: E:\Sony\EverQuest\mssrsx.m3d
Module 74: C:\WINDOWS\system32\MSACM32.dll
Module 75: E:\Sony\EverQuest\msssoft.m3d
Module 76: E:\Sony\EverQuest\mssdsp.flt
Module 77: C:\WINDOWS\system32\wdmaud.drv
Module 78: C:\WINDOWS\system32\msacm32.drv
Module 79: C:\WINDOWS\system32\midimap.dll
Module 80: C:\WINDOWS\system32\DSOUND.DLL
Module 81: C:\WINDOWS\system32\KsUser.dll

Direct3D9:
-----------------------------------
Driver: ATI Radeon HD 3400 Series /ati2dvag.dll/6/14/10/6891
Adapter Display Mode: 1280x1024 D3DFMT_X8R8G8B8
Game Display Mode: 1280x1024 D3DFMT_X8R8G8B8 (Windowed)
Current Adapter: 0
Available Texture Memory: 955MB
Direct3D8:
-----------------------------------
Adapter Display Mode: 0x0 D3DFMT_UNKNOWN
Game Display Mode: 0x0 D3DFMT_UNKNOWN
Current Adapter: 0
Available Texture Memory: (not currently available)
DirectInput8:
-----------------------------------

EverQuest:
-----------------------------------
Profile 3: Naughtytroop
EQ Path: E:\Sony\EverQuest
EQClient.ini: .\eqclient.ini
Patch: OFF Server Type: Normal Locale: us
Video Adapter: Application Controlled
Luclin models: 29 (+145 min RAM)
Texture Compression: ON (+0 min RAM)
Sound: ON (+22 min RAM)
Dynamic Lighting: ON (+4 min RAM)
Texture Caching: ON (+0 min RAM)
Texture Quality: 1. HIGH (+32 min RAM)
Velious Textures #17: ON (+7 min RAM)
Velious Textures #18: ON (+7 min RAM)
Velious Textures #19: ON (+7 min RAM)
Velious Textures #20: ON (+7 min RAM)
Velious Textures #21: ON (+7 min RAM)
Velious Textures #22: ON (+7 min RAM)
Velious Textures #23: ON (+7 min RAM)
Calculated minimum RAM: 535MB (BASE+252MB)
Level of Detail: 0
MaxFPS: 50
Additional setting: HardwareTnL=TRUE
Additional setting: VertexShaders=0
Additional setting: 20PixelShaders=0
Additional setting: 1xPixelShaders=0

EQPlayNice:
-----------------------------------
EQPlayNice version: 1.22
EQ Version: eqgame.exe Dec 19 2008 23:26:49
Foreground
Mode: FPS Limiter
Max FPS: 40
Rendering: 1/1
Background
Mode: CPU Limiter
Max FPS: 30
Rendering: 1/30

Post by **Lax** » Sun Jan 18, 2009 10:25 am

Any hints as to what happens when you launch your second one?

If you play from multiple EQ folders, you can try using one instead. ?

Takrina · Post by **Takrina** » Sun Jan 18, 2009 2:08 pm

Sorry, I meant to give more information.

I'm playing from a single installation of EQ (one folder), and the second instance appears to load normally until I select the server I want to play on. The loading screen comes up, then poof, the window closes and there's no hint of a second instance of EQ anywhere. I've even checked the processes list and it's just GONE.

Takrina · Post by **Takrina** » Wed Feb 04, 2009 3:48 am

Well, from what I can gather on Sony's tech support forums this is an EQ problem, not a WinEQ problem. Whatever the case, it's rare.

And frustrating, as Sony won't intentionally do anything to solve it - their official stance is that multiple sessions on a single computer is 'not supported'. *sigh*

Post by **Lax** » Wed Feb 04, 2009 10:25 am

Sorry for not responding earlier -- yeah, their official stance has been exactly that for years. At one point they had an issue where multiple sessions (and only multiple sessions) having a specific setting on with an NVIDIA video card would cause a BSOD. This went on for quite a while, and if it's fixed now, it's probably dumb luck.

I would try shutting down other running programs, check for driver updates, maybe even try changing various EQ graphics options... beyond that I'm not sure on this one. WinEQ 2 really hasn't changed in a long time as far as this goes.

If all else fails, as I've mentioned to a few others recently, Inner Space now has multi-boxing tools that put WinEQ 2 to shame. Since you're a subscriber anyway, you could try it if you want, and perhaps not experience the same problem. The problem that comes to mind that you probably would experience is when going from server select to character select, EQ1 resets the window -- that's something that WinEQ 2 takes care of but Inner Space currently does not (it's an EQ1 thing, other games aren't quite as crazy. Except for LOTRO, which centers the window all the time, which is probably worse). Anyhow, if you want to consider trying it out, you'll want to go here: [[IS:ISBoxer|ISBoxer Toolkit]]

Takrina · Post by **Takrina** » Mon Apr 20, 2009 7:25 pm

Update: This is still a problem, both in WinEQ and InnerSpace.

Today, I moved the EQClient files (all the ones that had eqclient in the name) and re-patched. The second instance of EQ still went away after loading the server, but at least this time I got an error popup..."Reset Device Failed!" was all it said.

Does this help? And should I post my Sysinfo again?

Post by **Lax** » Mon Apr 20, 2009 7:34 pm

Inner Space doesn't affect the ability to reset the device. WinEQ might. I would only expect this if your video card was running out of available memory, or with driver problems. Did you check for driver updates? Motherboard and video drivers might be important for this one.

Takrina · Post by **Takrina** » Mon Apr 20, 2009 10:34 pm

It hadn't occurred to me to check the motherboard drivers. I have my video drivers up to date, though. Thought of that all ready...most recent one is installed.

Takrina · Post by **Takrina** » Wed Apr 22, 2009 4:35 pm

Update! (Lax, I know you're moving, don't stress over getting back to me...just wanted to post this before I forgot. Make sure you take some time to relax, yes!)

Ok, I copied my EQ directory to a different hard drive and tried to run a session from each installation - one from Drive C: one from Drive E:. Still get the reset device failed error even when not using WinEQ or IS. Double checked my drivers and have the most up-to-date versions. Any other advice?

Post by **Lax** » Wed Apr 22, 2009 5:21 pm

We're pretty much out of options at this point. A clean install of Windows might be your best bet. You could go 64-bit XP (unless you have software that specifically wont work on 64-bit XP) for added hope that it will do something different, possibly including working correctly

Takrina · Post by **Takrina** » Wed Apr 22, 2009 11:12 pm

That's what I was afraid you were gonna say. Unfortunately, I live in the wilds of Alaska (no, really) and can't just tromp over to my neighborhood Best Buy and pick up a new copy of Windows. I can't really afford to do that anyway.

fearless · Post by **fearless** » Thu Apr 23, 2009 6:50 am

No need to buy a NEW copy. You should have a license for windows that came with your computer. If you do not have the install CD for it, you can check with your friends to see if they have an install CD or, worst case scenario, call the manufacturer of your system and see if they will ship you one.

Takrina · Post by **Takrina** » Tue Apr 28, 2009 1:37 am

I'm thinking more and more that it's a combination of some setting on my computer that hasn't been figured out yet, or just that Sony goes further than preferring NVidia. I think Sony actively hates ATI. Now I'm getting graphics glitches where whole swaths of the geometry go white (or more rarely black) and there's no texture to it at all. I can still see the geometry, it's just eye-searing and usually un-navigable. Alternatively, the text will disappear. No numbers on stacks of items, no chat, blank item examine windows...it's very strange.

This happens whether I'm using WinEQ, Inner Space, Station Launcher, or just plain vanilla EQ.

I'm planning on begging hubby for a video card upgrade. *nod*