Authentication error for new account?

blahblah45 · Post by **blahblah45** » Fri Oct 19, 2007 7:26 pm

I just signed up a few days ago and finally got around to installing EQ2 Win on my second machine today. Within minutes I started getting a popup window telling me that I needed to authenticate. When I tried manually adding my username and pass, it was rejected with this message:
"Authentication failed (-114). You will need to successfully authenticate to use WinEQ."

Here is my info:

WinEQ 2 System Information
System:
-----------------------------------
Windows Version: Microsoft Windows XP/Service Pack 2/2600.xpsp_sp2_qfe.070227-2300
System Physical RAM: 1625/2047MB
Page File: 3677/3940MB
Virtual Memory: 1884/2047MB (Extended: 0MB)
CPU 1: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ @ 2210MHz
CPU 2: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ @ 2210MHz
CPU Affinity Mask: 1
Video 1: \\.\DISPLAY1/NVIDIA GeForce 7800 GS
Video 2: \\.\DISPLAYV1/NetMeeting driver
Video 3: \\.\DISPLAYV2/RDPDD Chained DD
Monitor 1: \\.\DISPLAY1 (0,0,1280,1024) (1280x1024) PRIMARY
Sound: ?
DirectX: 4.09.00.0904
Internet Explorer: 6.0.2900.2180
WinEQ: 2.15

Loaded Modules:
-----------------------------------
Module 0: D:\Program Files\Sony\EQDigitalrex\eqgame.exe
Module 1: C:\WINDOWS\system32\ntdll.dll
Module 2: C:\WINDOWS\system32\kernel32.dll
Module 3: D:\Program Files\Sony\EQDigitalrex\mss32.dll
Module 4: C:\WINDOWS\system32\USER32.dll
Module 5: C:\WINDOWS\system32\GDI32.dll
Module 6: C:\WINDOWS\system32\WINMM.dll
Module 7: C:\WINDOWS\system32\ADVAPI32.dll
Module 8: C:\WINDOWS\system32\RPCRT4.dll
Module 9: C:\WINDOWS\system32\WSOCK32.dll
Module 10: C:\WINDOWS\system32\WS2_32.dll
Module 11: C:\WINDOWS\system32\msvcrt.dll
Module 12: C:\WINDOWS\system32\WS2HELP.dll
Module 13: C:\WINDOWS\system32\DINPUT8.dll
Module 14: C:\WINDOWS\system32\d3dx9_30.dll
Module 15: D:\Program Files\Sony\EQDigitalrex\DSETUP.dll
Module 16: C:\WINDOWS\system32\VERSION.dll
Module 17: C:\WINDOWS\system32\ole32.dll
Module 18: C:\WINDOWS\system32\WININET.dll
Module 19: C:\WINDOWS\system32\CRYPT32.dll
Module 20: C:\WINDOWS\system32\MSASN1.dll
Module 21: C:\WINDOWS\system32\OLEAUT32.dll
Module 22: C:\WINDOWS\system32\SHLWAPI.dll
Module 23: D:\Program Files\Sony\EQDigitalrex\xul.dll
Module 24: D:\Program Files\Sony\EQDigitalrex\js3250.dll
Module 25: D:\Program Files\Sony\EQDigitalrex\nspr4.dll
Module 26: D:\Program Files\Sony\EQDigitalrex\MSVCR71.dll
Module 27: D:\Program Files\Sony\EQDigitalrex\plc4.dll
Module 28: D:\Program Files\Sony\EQDigitalrex\plds4.dll
Module 29: C:\WINDOWS\system32\SHELL32.dll
Module 30: C:\WINDOWS\system32\WINSPOOL.DRV
Module 31: C:\WINDOWS\system32\comdlg32.dll
Module 32: C:\WINDOWS\system32\COMCTL32.dll
Module 33: C:\WINDOWS\system32\IMM32.dll
Module 34: C:\WINDOWS\system32\LPK.DLL
Module 35: C:\WINDOWS\system32\USP10.dll
Module 36: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
Module 37: C:\WINDOWS\system32\uxtheme.dll
Module 38: D:\Program Files\Sony\EQDigitalrex\WinEQ2\EQPlayNice.dll
Module 39: D:\Program Files\Sony\EQDigitalrex\WinEQ2\Lavish.dll
Module 40: C:\WINDOWS\system32\iphlpapi.dll
Module 41: C:\Program Files\Stardock\Object Desktop\IconPackager\iprepair.dll
Module 42: D:\Program Files\Sony\EQDigitalrex\WinEQ2\WinEQ2.dll
Module 43: C:\WINDOWS\system32\PSAPI.DLL
Module 44: C:\WINDOWS\system32\mswsock.dll
Module 45: C:\WINDOWS\system32\hnetcfg.dll
Module 46: C:\WINDOWS\System32\wshtcpip.dll
Module 47: C:\WINDOWS\system32\DNSAPI.dll
Module 48: C:\WINDOWS\System32\winrnr.dll
Module 49: C:\WINDOWS\system32\WLDAP32.dll
Module 50: C:\WINDOWS\system32\rasadhlp.dll
Module 51: D:\Program Files\Sony\EQDigitalrex\WinEQ2\WinEQ2-EQ.dll
Module 52: C:\WINDOWS\system32\MSIMG32.dll
Module 53: D:\Program Files\Sony\EQDigitalrex\WinEQ2\WinEQ2-D3D9.dll
Module 54: D:\Program Files\Sony\EQDigitalrex\WinEQ2\WinEQ2-D3D8.dll
Module 55: D:\Program Files\Sony\EQDigitalrex\WinEQ2\WinEQ2-DI8.dll
Module 56: C:\WINDOWS\system32\msctfime.ime
Module 57: C:\WINDOWS\system32\NTMARTA.DLL
Module 58: C:\WINDOWS\system32\SAMLIB.dll
Module 59: D:\Program Files\Sony\EQDigitalrex\EQGraphicsDX9.DLL
Module 60: C:\WINDOWS\system32\d3d9.dll
Module 61: C:\WINDOWS\system32\d3d8thk.dll
Module 62: D:\Program Files\Sony\EQDigitalrex\dpvs.dll
Module 63: C:\Program Files\Plaxo\2.13.1.2\plx_hook.dll
Module 64: C:\WINDOWS\system32\HID.DLL
Module 65: C:\WINDOWS\system32\SETUPAPI.DLL
Module 66: C:\WINDOWS\system32\WINTRUST.dll
Module 67: C:\WINDOWS\system32\IMAGEHLP.dll
Module 68: D:\Program Files\Sony\EQDigitalrex\mssmp3.asi
Module 69: D:\Program Files\Sony\EQDigitalrex\mssvoice.asi
Module 70: D:\Program Files\Sony\EQDigitalrex\mssa3d.m3d
Module 71: D:\Program Files\Sony\EQDigitalrex\mssds3d.m3d
Module 72: D:\Program Files\Sony\EQDigitalrex\mssdx7.m3d
Module 73: D:\Program Files\Sony\EQDigitalrex\msseax.m3d
Module 74: D:\Program Files\Sony\EQDigitalrex\mssrsx.m3d
Module 75: C:\WINDOWS\system32\MSACM32.dll
Module 76: D:\Program Files\Sony\EQDigitalrex\msssoft.m3d
Module 77: D:\Program Files\Sony\EQDigitalrex\mssdsp.flt
Module 78: C:\WINDOWS\system32\wdmaud.drv
Module 79: C:\WINDOWS\system32\msacm32.drv
Module 80: C:\WINDOWS\system32\midimap.dll
Module 81: C:\WINDOWS\system32\DSOUND.DLL
Module 82: C:\WINDOWS\system32\KsUser.dll

Direct3D9:
-----------------------------------
Driver: NVIDIA GeForce 7800 GS/nv4_disp.dll/6/14/10/9371
Adapter Display Mode: 1280x1024 D3DFMT_X8R8G8B8
Game Display Mode: 1280x998 D3DFMT_X8R8G8B8 (Windowed)
Current Adapter: 0
Available Texture Memory: 351MB
Direct3D8:
-----------------------------------
Adapter Display Mode: 0x0 D3DFMT_UNKNOWN
Game Display Mode: 0x0 D3DFMT_UNKNOWN
Current Adapter: 0
Available Texture Memory: (not currently available)
DirectInput8:
-----------------------------------

EverQuest:
-----------------------------------
Profile 2: Main
EQ Path: D:\Program Files\Sony\EQDigitalrex
EQClient.ini: .\eqclient_main.ini
Patch: ON Server Type: Normal Locale: us
Video Adapter: Application Controlled
Luclin models: 29 (+145 min RAM)
Texture Compression: ON (+0 min RAM)
MipMapping: ON (+4 min RAM)
Sound: ON (+22 min RAM)
Texture Caching: ON (+0 min RAM)
Texture Quality: 1. HIGH (+32 min RAM)
Sky: COMPLEX (+10 min RAM)
Calculated minimum RAM: 496MB (BASE+213MB)
Level of Detail: 1
MaxFPS: 100
Additional setting: VertexShaders=1
Additional setting: 20PixelShaders=1
Additional setting: 1xPixelShaders=1

EQPlayNice:
-----------------------------------
EQPlayNice version: 1.22
EQ Version: eqgame.exe Oct 3 2007 18:03:11
Foreground
Mode: CPU Limiter
Max FPS: 40
Rendering: 1/1
Background
Mode: CPU Limiter
Max FPS: 30
Rendering: 1/30

Post by **Lax** » Sat Oct 20, 2007 7:42 am

The numeric error message is indicating that you got disconnected from our server -- most of the cases where the numeric messages are shown have long been replaced, looks like I missed one. At any rate, usually all you need to do is try again.

Chazzer · Post by **Chazzer** » Sun Dec 02, 2007 7:00 pm

LAX,

I have this same issue on one PC but not another. No clue why its occuring. I checked the default profiles an options and all settings are identical. I click default profile and I see nothing happen.. If I manaully try to authenticate I get the exact error mentioned above.

However, on my other labtop I have no issues. I tried uninstalling and reinstalling. Rebooting etc.. no help.

Post by **Lax** » Mon Dec 03, 2007 10:15 am

The exact error with the number -114?

Do you have all Windows updates? If you're running XP, this means having SP2 in addition to all of the updates that typically people these days will leave on automatic install.

Chazzer · Post by **Chazzer** » Mon Dec 03, 2007 2:13 pm

I think its server -14 I am seeing and not server 14. I am fairly sure I am fully up to date on patching. (yes its XP.) I will check and verify. So this is what I am seeing.

Machine 1 Get connection error.. when I select default profile nothing happens.. however it does patch and tell me thanks for buying pro.

Machine 2 Runs just fine I just don't have enough video memory for more than 1 session.

Machine 3 Runs but I crashe verytime after I select teh EQ1 server I want.

I will check patches on all machines to make sure they are all three fully up to date.

Chazzer · Post by **Chazzer** » Mon Dec 03, 2007 5:53 pm

So the one PC where wineq fails to start teh default profile is fully up to date and running XP. I am checking the one where it crashes.. its missing ie7 but I notice anti virus is turned off so I am investigating that.

Chazzer · Post by **Chazzer** » Thu Jan 10, 2008 7:24 pm

I Never did get this fixed. But loaded wineq2 on my new pc and no issues so far. Jut trying to figure out how to maximize my ram.

Velvetffog · Post by **Velvetffog** » Sat Jan 19, 2008 9:51 pm

Hello,
I am having a similar problem with the software. I'm knew to this so bare with me. I downloaded and installed. When i click the EQ2 icon on the desktop I get the message:
- Could not successfully retrieve new file LavishPatcher.exe (-20). Aborting patch. YOu may continue to use the software.

Followed by:

WinEQ was unable to initialize at thie time (-114) Please try again later.

When I right click on the tray icon and try to set up according to the helpfile, there are no branches in the preference box other than WinEQ 2.0.

When I try to log in from the tray icon I get the message:

Authentication Failed (-114). You will need to successfully authenticate to use WinEQ.

I checked my account to make sure I signed up correctly, I have the 1-year subscription.

I'm using windows Vista (new install on a brand new machine), so at first i thought it was the firewall. I disabled the firewall and there is no difference. I uninstalled and reinstalled a few times just in case there was an issue there. I'd be much releived if this was a server issue. Any help would be appreciated.

fearless · Post by **fearless** » Sun Jan 20, 2008 8:52 am

Right click on the installer and select "Run as Administrator". When the shortcut is created, right click on the shortcut and select "Run as Administrator".

Try that and let us know if you are still having problems. Thanks.

Velvetffog · Post by **Velvetffog** » Sun Jan 20, 2008 9:27 am

Thank yoU Fearless, that worked! Sorry to make my vista growing pains your problem. Thanks again.