2ACC EQ play with WinEQ2 went bad since 2007/07/05 patch

[Goldrat]

Since patch, my 2acc playing with WinEQ2 became wrong.
At first, disappearing some letter in some window,
then 1acc window goes white and nothing to see.
I relog then could play that day all.
But next day I got 'ResetDevice() failed' error frequently.
So I thought EQ patch problem or WinEQ problem, but there were no particulary case I can found.
I decided to buy new video card. I changeed card then test played.
...Disappearing some lettes in some window again in 3min.
Now I think that was not my video card problem but either EQ or WinEQ
problem related last patch.
Please help thank you.

[fearless]

Can you post a sysinfo.txt? (see bug report guidelines)

[Goldrat]

inEQ 2 System Information
System:
-----------------------------------
Windows Version: Microsoft Windows XP/Service Pack 2/2600.xpsp_sp2_gdr.070227-2254
System Physical RAM: 733/1015MB
Page File: 2000/2443MB
Virtual Memory: 1357/2047MB (Extended: 0MB)
CPU 1: Intel(R) Pentium(R) 4 CPU 2.40GHz @ 2411MHz
CPU Affinity Mask: 1
Video 1: \\.\DISPLAY1/NVIDIA GeForce 6200
Video 2: \\.\DISPLAYV1/NetMeeting driver
Video 3: \\.\DISPLAYV2/RDPDD Chained DD
Monitor 1: \\.\DISPLAY1 (0,0,1024,768) (1024x768) PRIMARY
Sound: Avance AC97 Audio
DirectX: 4.09.00.0904
Internet Explorer: 6.0.2900.2180
WinEQ: 2.15

Loaded Modules:
-----------------------------------
Module 0: C:\Program Files\EverQuest\eqgame.exe
Module 1: C:\WINDOWS\system32\ntdll.dll
Module 2: C:\WINDOWS\system32\kernel32.dll
Module 3: C:\Program Files\EverQuest\mss32.dll
Module 4: C:\WINDOWS\system32\USER32.dll
Module 5: C:\WINDOWS\system32\GDI32.dll
Module 6: C:\WINDOWS\system32\WINMM.dll
Module 7: C:\WINDOWS\system32\ADVAPI32.dll
Module 8: C:\WINDOWS\system32\RPCRT4.dll
Module 9: C:\WINDOWS\system32\WSOCK32.dll
Module 10: C:\WINDOWS\system32\WS2_32.dll
Module 11: C:\WINDOWS\system32\msvcrt.dll
Module 12: C:\WINDOWS\system32\WS2HELP.dll
Module 13: C:\WINDOWS\system32\DINPUT8.dll
Module 14: C:\WINDOWS\system32\d3dx9_30.dll
Module 15: C:\Program Files\EverQuest\DSETUP.dll
Module 16: C:\WINDOWS\system32\VERSION.dll
Module 17: C:\WINDOWS\system32\ole32.dll
Module 18: C:\WINDOWS\system32\WININET.dll
Module 19: C:\WINDOWS\system32\CRYPT32.dll
Module 20: C:\WINDOWS\system32\MSASN1.dll
Module 21: C:\WINDOWS\system32\OLEAUT32.dll
Module 22: C:\WINDOWS\system32\SHLWAPI.dll
Module 23: C:\Program Files\EverQuest\xul.dll
Module 24: C:\Program Files\EverQuest\js3250.dll
Module 25: C:\Program Files\EverQuest\nspr4.dll
Module 26: C:\Program Files\EverQuest\MSVCR71.dll
Module 27: C:\Program Files\EverQuest\plc4.dll
Module 28: C:\Program Files\EverQuest\plds4.dll
Module 29: C:\WINDOWS\system32\SHELL32.dll
Module 30: C:\WINDOWS\system32\WINSPOOL.DRV
Module 31: C:\WINDOWS\system32\comdlg32.dll
Module 32: C:\WINDOWS\system32\COMCTL32.dll
Module 33: C:\WINDOWS\system32\IMM32.dll
Module 34: C:\WINDOWS\system32\LPK.DLL
Module 35: C:\WINDOWS\system32\USP10.dll
Module 36: C:\WINDOWS\system32\serwvdrv.dll
Module 37: C:\WINDOWS\system32\umdmxfrm.dll
Module 38: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
Module 39: C:\WINDOWS\system32\uxtheme.dll
Module 40: C:\Program Files\WinEQ2\EQPlayNice.dll
Module 41: C:\Program Files\WinEQ2\Lavish.dll
Module 42: C:\WINDOWS\system32\iphlpapi.dll
Module 43: C:\WINDOWS\system32\MSCTF.dll
Module 44: C:\Program Files\WinEQ2\WinEQ2.dll
Module 45: C:\WINDOWS\system32\PSAPI.DLL
Module 46: C:\WINDOWS\system32\mswsock.dll
Module 47: C:\WINDOWS\system32\hnetcfg.dll
Module 48: C:\WINDOWS\System32\wshtcpip.dll
Module 49: C:\WINDOWS\system32\DNSAPI.dll
Module 50: C:\WINDOWS\System32\winrnr.dll
Module 51: C:\WINDOWS\system32\WLDAP32.dll
Module 52: C:\WINDOWS\system32\rasadhlp.dll
Module 53: C:\Program Files\WinEQ2\WinEQ2-EQ.dll
Module 54: C:\WINDOWS\system32\MSIMG32.dll
Module 55: C:\Program Files\WinEQ2\WinEQ2-D3D9.dll
Module 56: C:\Program Files\WinEQ2\WinEQ2-D3D8.dll
Module 57: C:\Program Files\WinEQ2\WinEQ2-DI8.dll
Module 58: C:\WINDOWS\system32\msctfime.ime
Module 59: C:\WINDOWS\system32\imjp81.ime
Module 60: C:\WINDOWS\system32\imjp81k.dll
Module 61: C:\WINDOWS\system32\NTMARTA.DLL
Module 62: C:\WINDOWS\system32\SAMLIB.dll
Module 63: C:\Program Files\EverQuest\EQGraphicsDX9.DLL
Module 64: C:\WINDOWS\system32\d3d9.dll
Module 65: C:\WINDOWS\system32\d3d8thk.dll
Module 66: C:\Program Files\EverQuest\dpvs.dll
Module 67: C:\WINDOWS\IME\IMJP8_1\Dicts\IMJPCD.DIC
Module 68: C:\WINDOWS\System32\mslbui.dll
Module 69: C:\WINDOWS\system32\HID.DLL
Module 70: C:\WINDOWS\system32\SETUPAPI.DLL
Module 71: C:\WINDOWS\system32\WINTRUST.dll
Module 72: C:\WINDOWS\system32\IMAGEHLP.dll
Module 73: C:\Program Files\Sanwa\Scroll Mouse\gnetscrl.dll
Module 74: C:\WINDOWS\system32\MSACM32.dll
Module 75: C:\WINDOWS\system32\wdmaud.drv
Module 76: C:\WINDOWS\system32\msacm32.drv
Module 77: C:\WINDOWS\system32\midimap.dll
Module 78: C:\WINDOWS\system32\DSOUND.DLL
Module 79: C:\WINDOWS\system32\KsUser.dll
Module 80: C:\Program Files\EverQuest\eqmain.dll

Direct3D9:
-----------------------------------
Driver: NVIDIA GeForce 6200 /nv4_disp.dll/6/14/10/8440
Adapter Display Mode: 1024x768 D3DFMT_X8R8G8B8
Game Display Mode: 1024x768 D3DFMT_UNKNOWN (Windowed)
Current Adapter: 0
Available Texture Memory: 360MB
Direct3D8:
-----------------------------------
Adapter Display Mode: 0x0 D3DFMT_UNKNOWN
Game Display Mode: 0x0 D3DFMT_UNKNOWN
Current Adapter: 0
Available Texture Memory: (not currently available)
DirectInput8:
-----------------------------------

EverQuest:
-----------------------------------
Profile 3: D-Window
EQ Path: C:\Program Files\EverQuest
EQClient.ini: .\eqclient2.ini
Patch: OFF Server Type: Normal Locale: us
Video Adapter: Application Controlled
Luclin models: 8 (+40 min RAM)
Sound: ON (+22 min RAM)
Dynamic Lighting: ON (+4 min RAM)
Texture Quality: INVALID VALUE 3
Velious Textures #17: ON (+7 min RAM)
Velious Textures #18: ON (+7 min RAM)
Velious Textures #19: ON (+7 min RAM)
Velious Textures #20: ON (+7 min RAM)
Calculated minimum RAM: 377MB (BASE+94MB)
Level of Detail: 0
MaxFPS: 56
Additional setting: HardwareTnL=TRUE
Additional setting: VSync=1
Additional setting: VertexShaders=TRUE
Additional setting: 20PixelShaders=TRUE
Additional setting: 1xPixelShaders=1

EQPlayNice:
-----------------------------------
EQ Version: eqgame.exe Jun 29 2007 10:34:18
Foreground
Mode: FPS Limiter
Max FPS: 40
Rendering: 1/1
Background
Mode: CPU Limiter
Max FPS: 30
Rendering: 1/30

[Lax]

You could easily rule out WinEQ 2 by launching your EQ sessions without WinEQ 2.

The errors you are describing sound like a hardware problem. You might want to look for driver updates and such as a starting point. Past that, from your description the only thing similar that I can relate this issue to is running out of video memory. EQ does sometimes leak video memory after patches, so could potentially be solved for a few hours of play by rebooting

[Goldrat]

Thank you for your replying.
I thought my video card broken too, so I bought and change card.
But same problem ( letters lost, white charctors in charctor select, Resetdevice() failed error cradhed to desktop)
This happened to me after the patch.
Your suggetion is hardware problem, or EQ program bug.
If hardware, what parts besided video card?
Any suggetion?

Btw I will try to test without EQ2 too.

Thank you.

[Lax]

Yes, I do understand that you tried a new video card. However, I don't know much about your video card. If your GeForce 6200 has 64MB of RAM for example, it could easily be running out of physical RAM on the card and have to use system RAM to cover the remainder. If you run out of physical system RAM and physical video RAM, you will start to see missing graphics.

I have no other suggestions other than what I posted. Driver updates for one (for video and motherboard at the very least, and also BIOS for motherboard), potential EQ memory leaks for two. I'm unaware of any other reason besides bad hardware that you might see the problems you are seeing. It could be anything, including motherboard, video card, CPU, RAM. Missing text is kind of unprecedented. White textures are common, and are a result of running out of texture memory (video RAM + shared system RAM).

[Goldrat]

Thank you for your suggetion.
I saw WinEQ Low system Memory meesage every time for 2years with no problem gaming so older EQ managed the memories well I think.
And I tried without WinEQ and ResetDevice error also happened so was the problem of EQ but not WinEQ I figured out.
But After 12, July patch I cant connect to charactor selection now.
With WinEQ2 I use 2accouts but both of them disconnect before charactor selection.
Without WinEQ2 I can play game. (at least 3mins or so I tested and loggedout normaly.)

[Goldrat]

Connecting problem was solved.
I made copy of EQ directory for the ResetDivece problem.
And renamed that again then I can connect to charctor select now.
Then sadly ResetDevice appear befor charactor selection for my 2nd window of WinEQ2.
So EQ patch didnt solved my problem...

[fearless]

I can almost guarantee this is a memory issue. Every eq patch has the chance of increasing memory usage and your hardware finally gave up the ghost and said "Enough!".

[Lax]

I saw WinEQ Low system Memory meesage every time for 2years with no problem gaming so older EQ managed the memories well I think.

The low memory warning is there for a early warning indicator of problems like the ones you describe. You should definitely either turn off additional graphics options to lower the amount of RAM you are using, or purchase additional RAM. I can't offer any other suggestions since you pretty much confirmed it is from running out of physical RAM. With a 64MB video card and low system RAM, you're depleting all of your physical RAM and the game simply cannot load additional textures or reset the display (which is when you get ResetDevice errors). Resetting the display REQUIRES available video RAM -- it cannot use the shared system memory that makes up the remainder of the texture memory.

If you want my advice, I would return your brand new video card, and pick one up that has 128MB or more video RAM on it, and I would pick up another 1GB of system RAM (another 512MB system RAM minimum, but I recommend adding 1GB).

[Sleazy]

I have occasionally seen the reset device error on one of our 8 accounts when the desktop resolution or refresh (I can't remember which but I think there is some discussion in the eq boards) does not match the ingame setting.

Sleazy

[Lax]

I have occasionally seen the reset device error on one of our 8 accounts when the desktop resolution or refresh (I can't remember which but I think there is some discussion in the eq boards) does not match the ingame setting.

The color depth setting is the most important thing. Desktop resolution is actually irrelevant when windowing, unless the desktop resolution is smaller than the in game resolution. Refresh rate should not be an issue, but I suppose that's possible.

[Goldrat]

Thank you for your advice.

My Video card has 128Mb memory and its brand new.
My System Ram is 1Gb and this is the limit of my PC =(

I examined how system memory used in launching WinEQ2 Session today.
(through Task Manager. Watched Process and Perfomance tab)
Before WinEQ2 session Perfomance tabs Physical memory left 700Mb.
I launched WinEQ2 instances.
Loggin in 1 instance and Process tabs 1st eqgame.exe s memory increasing from 89Mb to 480Mb through charactor selection screen displayed.
Then loggin 2nd instance and process tabs 2nd eqgame.exe s memory increasing from 89Mb to 200Mb through charactor selection screen displayed.
Performance tabs physical memory lower then 20Mb st this time. So my 1G memory runs out at 2nd WinEQ2 window drawing charactor selection screen. Then 2nd windows texture loss started. Red yellow white charactors.
Logged in 1st instances charactor and I got white world of PoK.
At this point Task mangers 1st EQgame.exes uses only 119Mb and 2nd uses 90Mb or so. Summary of using memories by all process in the Process tabs was 300Mb .
But Performance tabs physical memory available only 80Mb.
Where gone my memories.
Windows uses 200Mb and 300Mb from other tasks on task manager?
If so I supposed that 500Mb free but Perfomance tabs indicates only 80Mb left.
I wonderd and gazed in the Perfomance tab and I found physical memroy available slowly increasing at rate of 5Mb/5 seconds.
5minutes of so after physical memoryu is 150Mb and still slowly increasing.


Whole story , I suppose that Eqgame.exe still has memory management bug even after July patch.
Before July 05 patch. I could able to open 30more Web Pages for items quests so on informations of EQ gaming and play WinEQ2s 2 instances very well at that same time. (Alt tabbing game and web. That was fast and no stress , sometime I launched outlook and excelsheet on them. and still I could play TBS zones with no problem)

After July 05 patch, I got ResetDevice() failed error from even EQ 1 instance without WinEQ2. (Same with WinEQ2 s 2instacne indeed)
After July 12 patch, I can play EQ 1 instance without WinEQ2 now.
So I think july 05 patch had some memory management bug.
and not completly solved even July 12 patch.