PayPal slowness for some customers

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Lax
Owner
Posts: 6632
Joined: Fri Jun 18, 2004 6:08 pm

PayPal slowness for some customers

Post by Lax » Sun Feb 10, 2008 9:57 am

We're having an issue with PayPal where a few payments are not having confirmation sent to our server in a timely fashion, while the vast majority are sent and handled instantly. This happened one day about a week ago as well.

If you are affected by this problem, you will notice within 5-10 minutes that your Gaming Tools Pro subscription has not yet been applied. If that is the case, feel free to email lax@lavishsoft.com with your PayPal transaction ID, and I can advance you some subscription time while we wait for the confirmation from PayPal to be sent to our server. Your payment will be automatically handled and subscription time automatically applied as soon as that happens!

Note: Last week the problem resolved itself within 24 hours. We can only assume we will see similar results this time.

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