Could not verity acct info

Xtremeh22a · Post by **Xtremeh22a** » Tue Jan 30, 2007 12:14 am

Getting the Could not verify..... (-13) Message. Just downloaded it today, When i went to log into it the first time, I checked for it to remember username/password. And im gettin this message.

I tried to uninstall and do a fresh install and it still does the same thing, even after un-install it goes straight to that screen, wont even give me a choice to put in my info. Any help is appreciated =p

Xtremeh22a · Post by **Xtremeh22a** » Tue Jan 30, 2007 12:15 am

oh and I checked my firewall to, not blocking it

fearless · Post by **fearless** » Tue Jan 30, 2007 10:06 am

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Xtremeh22a · Post by **Xtremeh22a** » Tue Jan 30, 2007 3:07 pm

I tried shutting everything down..currently only thing I have is windows updates

Post by **Lax** » Tue Jan 30, 2007 10:34 pm

-13 means the connection was not allowed. I'm going to have to say firewall on this one, even though I am well aware that you said you checked it.

Xtremeh22a · Post by **Xtremeh22a** » Wed Jan 31, 2007 9:48 pm

Ya, I went to the firewall, and add the program to the exceptions list, after that didnt work, I turned it off altogether, just to see if that would make it work. Still getting the same error...is there something else, or another way I should check?

Post by **Lax** » Thu Feb 01, 2007 10:39 am

Well, all I can really tell you is that something is either preventing you from connecting to our server on port 11500, or blocking WinEQ from connecting. Generally this is because of a firewall. All I (or anyone else like fearless) can do is make guesses as to the setup of your computer and home network.

From your previous posts, it sounds like you didn't scan for malware. Definitely good to do that. I assume you're using Windows XP, did you install Service Pack 2? if not, do so. Without SP2 I can't guarantee the software will even work for you in the first place.

Past that, really the only thing I can think of is firewall, either software on your computer or perhaps your home router is blocking outgoing port 11500.

Xtremeh22a · Post by **Xtremeh22a** » Thu Feb 01, 2007 2:12 pm

Ya i have sp2, should I try forwarding port 11500 ? Or trigger it?

Xtremeh22a · Post by **Xtremeh22a** » Thu Feb 01, 2007 2:41 pm

Well, all day yesterday I couldt log into the log in server for eq2...and vanguard started messing up to...tried forwarding the ports and everything for them, still nothing...anyways, I got mad and I Formatted my comp and reinstalled XP...just downloaded WINEQ2 again...patching for eq2...and wineq2 is runnin and downloaded some stuff as I type this...so I guess there was something blocking these programs..

fearless · Post by **fearless** » Thu Feb 01, 2007 3:26 pm

Glad you got it working.

vegascin · Post by **vegascin** » Fri Feb 09, 2007 1:01 am

I'm having same exact problem he described, no firewall installed.

I tried the first time and it prompted me for username/password on this site. Having originally gotten wineq 18 months ago, I didn't know it. So I used an alternate email address and started a new one and stupidly I guess clicked the LOG ME IN EVERY TIME box. So now I don't get that prompt, I just get the error 13 msg. I completely deleted wineq from the compuer, re-installed it, and get the same thing, no prompt, just the error message.

fearless · Post by **fearless** » Fri Feb 09, 2007 9:40 am

vegascin-

This is unfortunately almost guaranteed to be other software on your computer or something else on your network. The lavish servers handle thousands of connections an hour.

Scan for viruses and spyware with popular, well known solutions. Unpopular solutions or downloads from non-trusted sites are risky and may contain viruses or spyware themselves. I have some free recommendations for you:
Free and good virus scanning: AVG Free - http://free.grisoft.com/
Also free+good virus scanning (this one doesn't require you to install a virus scanner): Trend Micro House Call - http://housecall.trendmicro.com/
Free and good spyware scanning: Windows Defender - http://www.microsoft.com/athome/securit ... fault.mspx
Also free+good spyware scanning: Spybot Search & Destroy - http://www.safer-networking.org/en/download/index.html

Also, try shutting down ANY AND ALL running software to make sure that it it not interfering. Common culprits include internet security products such as personal firewall, or even some new AOL product.

(Is the same information that is posted above? yes.)

Post by **Lax** » Fri Feb 09, 2007 9:44 am

Uninstalling WinEQ 2 does not remove your Lavish Software account information from the Windows Registry. If you want to remove it, remove HKLM\Software\Lavish Software

However, the real issue is exactly the same as the original poster on this thread, and fortunately it was not stupid of you to check the box to log you in every time. If it were an issue with the account (such as the wrong username or password), you would get re-prompted for your information. But since it's not, and your error is the inability to connect to our server in the first place, that's really not an issue.

Please follow the suggestions given to the original poster. You may not have a firewall installed, but Windows comes with one and that may be the one blocking WinEQ. If you're using Windows XP and not patched up to SP2, then you need to install SP2 before you do anything else.