Consisten Resetdevice failed{} error

[Alanray]

Decided to take advantage of Sonys free Legacy offer and returned to Everquest 1 to see if I wanted to renew there. However since trying to resume my old boxing habits I consistently get the above error. Usually it will occur as I load the 2nd instance up but it does at times appear when my first instance approaches the character select screen.

I have updated my Nvidia drivers just earlier as well as Direct X for just in case.

I am really at my wits end and getting to the stage of not even bothering anymore. Thoughts please.

**Will attach Sysinfo in next post **

[Alanray]

WinEQ 2 System Information
System:
-----------------------------------
Windows Version: Microsoft Windows XP/Service Pack 3/2600.xpsp.080413-2111
System Physical RAM: 1110/2046MB
Page File: 3090/3942MB
Virtual Memory: 1882/2047MB (Extended: 0MB)
CPU 1: Intel(R) Pentium(R) 4 CPU 3.00GHz @ 2992MHz
CPU 2: Intel(R) Pentium(R) 4 CPU 3.00GHz @ 2992MHz
CPU Affinity Mask: 1
Video 1: \\.\DISPLAY1/NVIDIA GeForce 8600 GT
Video 2: \\.\DISPLAYV1/NetMeeting driver
Video 3: \\.\DISPLAYV2/RDPDD Chained DD
Monitor 1: \\.\DISPLAY1 (0,0,1280,1024) (1280x1024) PRIMARY
Sound: ?
DirectX: 4.09.00.0904
Internet Explorer: 7.0.5730.11
WinEQ: 2.15

Loaded Modules:
-----------------------------------
Module 0: d:\Program Files\Sony\EverQuest\eqgame.exe
Module 1: C:\WINDOWS\system32\ntdll.dll
Module 2: C:\WINDOWS\system32\kernel32.dll
Module 3: d:\Program Files\Sony\EverQuest\mss32.dll
Module 4: C:\WINDOWS\system32\USER32.dll
Module 5: C:\WINDOWS\system32\GDI32.dll
Module 6: C:\WINDOWS\system32\WINMM.dll
Module 7: C:\WINDOWS\system32\ADVAPI32.dll
Module 8: C:\WINDOWS\system32\RPCRT4.dll
Module 9: C:\WINDOWS\system32\Secur32.dll
Module 10: C:\WINDOWS\system32\WSOCK32.dll
Module 11: C:\WINDOWS\system32\WS2_32.dll
Module 12: C:\WINDOWS\system32\msvcrt.dll
Module 13: C:\WINDOWS\system32\WS2HELP.dll
Module 14: C:\WINDOWS\system32\DINPUT8.dll
Module 15: C:\WINDOWS\system32\d3dx9_30.dll
Module 16: C:\WINDOWS\system32\WININET.dll
Module 17: C:\WINDOWS\system32\SHLWAPI.dll
Module 18: C:\WINDOWS\system32\Normaliz.dll
Module 19: C:\WINDOWS\system32\iertutil.dll
Module 20: d:\Program Files\Sony\EverQuest\xul.dll
Module 21: d:\Program Files\Sony\EverQuest\js3250.dll
Module 22: d:\Program Files\Sony\EverQuest\nspr4.dll
Module 23: d:\Program Files\Sony\EverQuest\MSVCR71.dll
Module 24: d:\Program Files\Sony\EverQuest\plc4.dll
Module 25: d:\Program Files\Sony\EverQuest\plds4.dll
Module 26: C:\WINDOWS\system32\SHELL32.dll
Module 27: C:\WINDOWS\system32\ole32.dll
Module 28: C:\WINDOWS\system32\VERSION.dll
Module 29: C:\WINDOWS\system32\WINSPOOL.DRV
Module 30: C:\WINDOWS\system32\comdlg32.dll
Module 31: C:\WINDOWS\system32\COMCTL32.dll
Module 32: C:\WINDOWS\system32\IMM32.dll
Module 33: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
Module 34: C:\WINDOWS\system32\uxtheme.dll
Module 35: D:\Program Files\WinEQ2\EQPlayNice.dll
Module 36: D:\Program Files\WinEQ2\Lavish.dll
Module 37: C:\WINDOWS\system32\iphlpapi.dll
Module 38: C:\WINDOWS\system32\MSCTF.dll
Module 39: d:\Program Files\Sony\EverQuest\WinEQ2.dll
Module 40: C:\WINDOWS\system32\PSAPI.DLL
Module 41: C:\WINDOWS\system32\mswsock.dll
Module 42: C:\WINDOWS\system32\hnetcfg.dll
Module 43: C:\WINDOWS\System32\wshtcpip.dll
Module 44: C:\WINDOWS\system32\DNSAPI.dll
Module 45: C:\WINDOWS\System32\winrnr.dll
Module 46: C:\WINDOWS\system32\WLDAP32.dll
Module 47: C:\WINDOWS\system32\rasadhlp.dll
Module 48: d:\Program Files\Sony\EverQuest\WinEQ2-EQ.dll
Module 49: C:\WINDOWS\system32\MSIMG32.dll
Module 50: d:\Program Files\Sony\EverQuest\WinEQ2-D3D9.dll
Module 51: d:\Program Files\Sony\EverQuest\WinEQ2-D3D8.dll
Module 52: d:\Program Files\Sony\EverQuest\WinEQ2-DI8.dll
Module 53: C:\WINDOWS\system32\msctfime.ime
Module 54: C:\WINDOWS\system32\NTMARTA.DLL
Module 55: C:\WINDOWS\system32\SAMLIB.dll
Module 56: d:\Program Files\Sony\EverQuest\EQGraphicsDX9.DLL
Module 57: C:\WINDOWS\system32\d3d9.dll
Module 58: C:\WINDOWS\system32\d3d8thk.dll
Module 59: d:\Program Files\Sony\EverQuest\dpvs.dll
Module 60: C:\WINDOWS\system32\HID.DLL
Module 61: C:\WINDOWS\system32\SETUPAPI.DLL
Module 62: C:\WINDOWS\system32\WINTRUST.dll
Module 63: C:\WINDOWS\system32\CRYPT32.dll
Module 64: C:\WINDOWS\system32\MSASN1.dll
Module 65: C:\WINDOWS\system32\IMAGEHLP.dll
Module 66: C:\WINDOWS\system32\OLEAUT32.DLL
Module 67: d:\Program Files\Sony\EverQuest\mssmp3.asi
Module 68: d:\Program Files\Sony\EverQuest\mssvoice.asi
Module 69: d:\Program Files\Sony\EverQuest\mssa3d.m3d
Module 70: d:\Program Files\Sony\EverQuest\mssds3d.m3d
Module 71: d:\Program Files\Sony\EverQuest\mssdx7.m3d
Module 72: d:\Program Files\Sony\EverQuest\msseax.m3d
Module 73: d:\Program Files\Sony\EverQuest\mssrsx.m3d
Module 74: C:\WINDOWS\system32\MSACM32.dll
Module 75: d:\Program Files\Sony\EverQuest\msssoft.m3d
Module 76: d:\Program Files\Sony\EverQuest\mssdsp.flt
Module 77: C:\WINDOWS\system32\wdmaud.drv
Module 78: C:\WINDOWS\system32\msacm32.drv
Module 79: C:\WINDOWS\system32\midimap.dll
Module 80: C:\WINDOWS\system32\DSOUND.DLL
Module 81: C:\WINDOWS\system32\KsUser.dll

Direct3D9:
-----------------------------------
Driver: NVIDIA GeForce 8600 GT /nv4_disp.dll/6/14/11/7516
Adapter Display Mode: 1280x1024 D3DFMT_X8R8G8B8
Game Display Mode: 1280x1024 D3DFMT_X8R8G8B8 (Windowed)
Current Adapter: 0
Available Texture Memory: 249MB
Direct3D8:
-----------------------------------
Adapter Display Mode: 0x0 D3DFMT_UNKNOWN
Game Display Mode: 0x0 D3DFMT_UNKNOWN
Current Adapter: 0
Available Texture Memory: (not currently available)
DirectInput8:
-----------------------------------

EverQuest:
-----------------------------------
Profile 3: ABCDEFG
EQ Path: d:\Program Files\Sony\EverQuest
EQClient.ini: .\eqclient.ini
Patch: ON Server Type: Normal Locale: us
Video Adapter: Application Controlled
Luclin models: 7 (+35 min RAM)
Sound: ON (+22 min RAM)
Dynamic Lighting: ON (+4 min RAM)
Texture Quality: 3. LOW (+0 min RAM)
Calculated minimum RAM: 344MB (BASE+61MB)
Level of Detail: 1
MaxFPS: 100
Additional setting: VertexShaders=TRUE
Additional setting: 20PixelShaders=TRUE
Additional setting: 1xPixelShaders=TRUE

EQPlayNice:
-----------------------------------
EQPlayNice version: 1.22
EQ Version: eqgame.exe May 29 2008 00:37:26
Foreground
Mode: FPS Limiter
Max FPS: 40
Rendering: 1/1
Background
Mode: CPU Limiter
Max FPS: 30
Rendering: 1/30

[Lax]

Well, WinEQ shouldn't be affecting this particular issue -- if you get it with WinEQ you should also get it without WinEQ. If you don't, then surely let me know.

Here's a recent newsgroup discussion, which doesn't provide a solution but maybe will help you on your path to getting rid of the message
http://groups.google.com/group/alt.game ... 7961bf71fb

Basically, when EQ sets up its 3D rendering, it initializes a Direct3D9 "device" with certain parameters like the resolution, windowed mode, and so on, so that Direct3D9 knows how it will be expected to perform the rendering. When those parameters need to change (e.g. resolution is changing, or going to full screen mode), the game needs to Reset the device with new parameters. Also, sometimes the 3D device is lost, which can happen for example when your screen saver comes on so your video card doesn't keep doing needless 3D operations, and when that happens, the game must also Reset the device. In this case, the game is resetting the device on its own, and for some reason the Reset is failing. Usually this happens when the new parameters are not compatible with something, like your video card driver doesn't support something. It could also happen if there is not enough physical memory remaining on the video card.

Things to try:
1. Rebooting may help depending on circumstances. From what I've read, there used to be some bug in EQ that would cause video memory to leak or something, and rebooting would relieve the problems for a while.
2. You tried upgrading your driver already, but maybe you need to downgrade it to get rid of this problem. It could be a bug in the current driver, and multi-boxing isn't officially supported by SOE, so this isn't something that would stop them from telling you to update your video driver.
3. Play around with graphics settings in EQ. I see you've already got them turned down a bit, but try messing around with the advanced video options. Try disabling advanced shaders, etc.

Beyond that I would try reading through the suggestions on the EQ tech support forum, which a search for reset device failed turns up 498 messages: http://forums.station.sony.com/eq/searc ... ice+failed

[Alanray]

I will read those links then and see if I can glean anything useful. To explain further, I updated my video drivers after that error message started to occur and still it was happening afterwards. I uograded Directx as well after the errors, think it said Directx 10 and what else can I say..

Hmm rebooting does seem to give it a better than average chance of staying up, however once I seem to zone, port etc its adios all over.

I will try dumbing down the video driver and see what happens. My partner seems to think it may be the cpu not handling the work as we both have the same video card and her PC has a dual core cpu whilst mine hasnt yet. Her PC has been able to successfully run 3 clients whilst mine died even trying 2. I have been able to successfully box when I played this 2 years ago with basically the same system so perhaps it is very well software related.

Anyhow, will try and see what occurs..

Just notied the google link, yep I read that one earlier but will relook at it from the video driver angle.

[Alanray]

Things that I have done so far.

* Eq is set as full screen mode hence Eqclient.ini has WindowedMode=FALSE, as WinEQ 2.15 sets itself as a window mode for me.

* My video settings in the eqclient.ini file reads as below

[VideoMode]
Width=1280
Height=1024
WidthWindowed=800
HeightWindowed=600
FullscreenRefreshRate=60
FullscreenBitsPerPixel=32
WindowedWidth=1280
WindowedHeight=1024
WinEQWidth=1280
WinEQHeight=1024

I am unsure what the lines I bolded above refer to so if anyone knows I would appreciate that.

* In the ingame options for display, I have Allow window resizing as off and the correct video settings (1280x1024 60Hz, 32bit). I notice if I switch to windowed mode I lose the refresh rate option and am unable to enter any values ingame.

* I read one Tech support thread where it said to go ingame to Options and select the Copy Layout, then scrolling to find your settings there and click copy. Well I can't see my settings anywhere next to my character name. I do have three others there 1280x960, 1600x1200, 1024x768 bu no 1280x1024.. So I am unsure how this is meant to fix my problem.

I just tried loading two clients both to the Character select screen. First client arrived at Character select easily, the second one died after I selected the server to go to. Once that died the first one keeled over to. Both had resetdevice error.

Back to the drawing board I think.

[Mizoto100]

I'm experiencing the same exact issue on a machine that I've been using for a couple years now without issue. I took about a 7 week break from EQ due to work and family obligations over April and May this year. During that time there were several patches which I did not apply until the first week of June. Ever since applying the patches I have been unable to start my second instance of EQ2 due to this error.

I did attempt to update drivers in response to the issue, but have not had success.

[Mizoto100]

After reading the supplied links it appeared that the error is happening during a switch from windowed to full screen mode. I dug back into the eqclient.ini files for the profiles and lo and behold the full screen refresh rate was set to 0. I changed it to 60 and the problem seemed to go away!

Hope this fixes it for you!