Trouble with site host today

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Lax
Owner
Posts: 6634
Joined: Fri Jun 18, 2004 6:08 pm

Trouble with site host today

Post by Lax » Fri Nov 12, 2004 9:43 pm

At 11:44am EST today our server experienced a filesystem crash. We spent the day trying furiously to get the machine back in action while trying to contact the so-called 24/7 support from colocation. Things appear to be back in order now, 10 hours later. We sincerely apologize for the troubles, we know this was a huge inconvenience for our users. We will be adding 24 hours to all current subscription times by tomorrow.

Sorry for the troubles, we will be working to make sure such a problem does not occur again. Thank you for your patience.

If you tried to log in during this time and got a username/password failure with automatic logon enabled, this was due to the crash described above. If you have forgotten your password, we do not have access to retrieve it for you -- it is encrypted in the database. Simply use the system provided by the forums to reset your password, which will send you an email with a link for you to click to activate the new password. You can then log into the forums and change your password to whatever you like. Remember that your Lavish Software account name and password are the same as used here on our forums.

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